Shift Supervisor - PT

Hustler Hollywood-posted 3 months ago
Entry Level
New Orleans, LA
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The Shift Supervisor is responsible for supporting the Store Leadership Team in the absence of a manager on the sales floor. The primary duties consist of supervising store staff, ensuring the highest level of customer engagement, and selling. The Shift Supervisor represents the brand, operates in a professional manner, engages customers, maintains store standards, and supports teamwork. This position requires the ability to lift large and heavy packages and boxes rapidly and constantly, perform a continuous process of loading and unloading large boxes throughout a scheduled shift, and stand/walk for extended periods of time.

  • Assists Store Management with generating sales potential by being a constant presence on the sales floor and setting the pace and energy while ensuring the integrity of the brand.
  • Responsible for holding store keys to open and close without management as necessary.
  • Ensures that customer service is the number one priority and partners with Sales Associates in order to achieve sales goals and KPIs.
  • Manages rest and meal break schedules and ensures that all zones are covered.
  • Provides relevant and timely feedback, coaching, and redirection in the core areas of customer engagement, selling and sales floor etiquette.
  • Assists with managing company standards of merchandise presentations, signage and displays.
  • Escalates performance concerns to the Store Manager.
  • Motivates and inspires the associates to build brand loyalty and create a positive store environment for both internal and external customers.
  • Assists with store security including checking bags and monitoring fitting rooms.
  • Ensures that store staff are treated professionally, courteously and respectfully.
  • Responsible for processing return/exchange transactions, authorizing promotional discounts and employee sales in the absence of a manager.
  • Adheres to and ensures compliance with all LP policies.
  • Has full understanding/knowledge of inventory management procedures.
  • Represents the company in a professional and positive manner.
  • Other duties as assigned.
  • At least 1 year of key holder experience in a retail setting preferred.
  • Excellent verbal and written communication skills.
  • Must be available to work weekends (Friday, Saturday, and Sunday).
  • Must commit to two store closings per week, including one being Friday or Saturday.
  • Ability to utilize retail POS System & Inventory Scanner.
  • Must be able to make change using American Monetary units.
  • Ability to carry out detailed tasks and projects with minimal direction or supervision.
  • Strong interpersonal skills and ability to build positive working relationships.
  • Completion of the Shift Supervisor three month training program.
  • Earn Monthly Bonuses
  • Enjoy Great Employee Discounts
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