Shift Supervisor - Lead Barista, Starbucks, New York, #839

Gopuff•Manhattan, NY

338d•$20

About The Position

Gopuff is seeking a Shift Supervisor for our Starbucks Operations team. Reporting to the Site Leader, this role is a core part of the team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. This role contributes to Starbucks' success by assisting the site leader in executing store operations during scheduled shifts. This job deploys baristas and delegates tasks so that they can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with both Starbucks standards and Gopuff standards. Given the nature of our stores, our working hours could include early mornings, evenings, weekends and/or holidays to give you the opportunity to spend time with your employees. Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

Requirements

1+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience
Ability to work with fluid schedules
Welcoming and helpful attitude toward new team members
Learn and adapt to current technology needs
Work both independently and with a team
Have a focus on quality and take pride in your work
Attention to detail and follow a multi-step processes

Nice To Haves

1 year of leadership in a cafe is preferred
ServeSafe Certification highly preferred
Starbucks or other fast-paced cafe experience preferred

Responsibilities

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Gopuff
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
Anticipates customer and store needs by constantly evaluating environment for cues
Communicates information to manager so that the team can respond as necessary to create a great working environment during each shift
Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Provides feedback to manager on employee performance during shift
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to baristas on shift to ensure operational excellence and to improve performance
Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
Executes store operations during scheduled shifts
Organizes opening and closing duties as assigned
Maintains regular and consistent attendance and punctuality
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
Follows health, safety and sanitation guidelines for all products