Shift Supervisor (Briarwood Family Residence)

Salvation Army USA • Briarwood-Jamaica, NY

117d

About The Position

The Shift Supervisor manages the flow of people in and out of the facility and ensures for the safety of all clients and staff as well as compliance with all facility rules and regulations. A Shift Supervisor assumes the operational management of the facility in the absence of another manager on site and responds to all emergencies.

Requirements

• High school diploma or GED and previous experience working with clients in a residential setting are desired.
• A New York State 8-hour pre-assignment class certificate, NYS Security License, and 16-hour security class certificate is required.
• Must obtain certifications in CPR, First Aid, and Fire Safety Coordinator's License within the first three months after hire date.
• Must have excellent communication skills (both written and verbal).
• Will need to demonstrate computer skills and the ability to maintain composure during crisis, emergency situations and/or during behavioral outbursts.
• Must maintain proper boundaries and professional relationships with clients at all times.

Responsibilities

• Report directly to the Senior Shift Supervisor regarding all direct care and/or operational issues and concerns.
• Assume responsibility of the entire facility in the absence of an Administrator.
• Ensure the facility is managed in a safe and orderly manner.
• Manage the flow of people in and out of the facility including ensuring all clients log in and out and all visitors register upon entering.
• Oversee the departure and arrival of all children to and from school.
• Respond to and report all unusual occurrences and/or incidents within the time sensitive guidelines established by DHS and TSA.
• Ensure all clients comply with the DHS Code of Conduct and Client Responsibility.
• Engage clients and staff and intervene whenever noncompliance ensues and/or inappropriate behavior is witnessed.
• Respond to and address any/all facility concerns in the absence of maintenance staff.
• Correspond with the DHS/HERO department to ensure that all vacant units are called into HERO as vacant and ready.
• Accept referrals for new intakes from DHS/HERO and provide clients with their initial intake into shelter.
• Accompany clients to their assigned unit and ensure the unit is fit for a new admission.
• Ensure all clients under the age of two are provided a crib upon their entry into the shelter.
• Provide orientation to all new admissions.
• Oversee the distribution of food from the onsite food pantry.
• Conduct periodic facility evacuations, fire drills, and routine site tours, maintaining required records.
• Supervise surveillance of the grounds, facility, and any activities of residents to prevent theft, unauthorized entrances, fire, and accidents.
• Maintain a visible presence throughout the facility during the entirety of the shift.
• Ensure the agency vehicle is properly signed out and all logging information is completed.
• Record and report maintenance needs of the building.
• Attend all required staff meetings and scheduled trainings.
• Mediate client disputes and maintain logs of unusual events or activities.
• Interface with relevant public service/community entities to obtain emergency services when needed.
• Coordinate use of laundry machines with housekeeping personnel.
• Arrange work hours with administration to accommodate the needs of the facility.
• Be prepared to assume the same position at one of the other shelters operated by the Salvation Army if needed.
• Complete other assignments and tasks as directed by the Director of Family Shelters or other Salvation Army Department Heads.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees