Shift Supervisor- Assistant House Manager (2nd Shift)

Open Arms Care Corporation • Knoxville, TN

20d

About The Position

As a Shift Supervisor / Assistant House Manager, you’ll create a supportive and safe environment where clients can thrive. You’ll guide and mentor our Direct Support Professionals (DSPs), ensure quality care, and oversee daily operations of the home. You’ll also be the bridge between the site and operational departments, managing resources, scheduling, and property with care and professionalism.

Requirements

• High School Diploma required
• 3+ years working directly with ID/DD clients preferred
• Valid driver’s license required
• CPR certification within 30 days of hire
• Professional Crisis Management (PCM) certification within 60 days
• Strong verbal & written communication skills
• Effective time management & organization
• Ability to coach and mentor staff
• Ability to lift/reposition 50 lbs frequently, bend, squat, and move safely

Nice To Haves

• Supervisory experience preferred
• Basic computer skills (Word, Excel) preferred

Responsibilities

• Lead and support DSP teams during shifts
• Provide hands-on client care and active treatment
• Coach and develop staff through daily guidance and bi-monthly 1:1 meetings
• Ensure compliance with documentation, bed checks, shift notes, and repositioning notes
• Maintain a safe, clean, and welcoming environment
• Manage supplies, schedules, and operational needs
• Represent OAC positively in the community, meetings, and events
• Participate in client activities, events, and outings
• Complete on-call rotation with your counterpart
• Assist with employee development plans and onboarding of new staff
• Advocate for clients’ wants, needs, and rights
• Attend meetings, trainings, and committees as assigned
• Promote the mission, vision, and core values of OAC
• Perform additional duties as needed

Benefits

• Competitive pay + bonus programs
• Paid training & tuition reimbursement
• Comprehensive benefits: Medical, Pharmacy, Vision, Dental, Disability, Life Insurance, and Employee Assistance Program
• Paid time off & holidays
• Employee recognition programs
• Career growth opportunities:
• Leadership path for DSPs
• RN path for LPNs
• 403(b) Retirement Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees