Shift Sergeant - 3rd Shift - Dollywood Theme Park - Full Time Year Round

All Career•Pigeon Forge, TN

1d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel.â¯We are seeking a Shift Sergeant who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Shift Sergeant will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The overall mission of this position is to protect people and property, maintain a peaceful, fun-filled and safe atmosphere, and enforce Security procedures in a manner consistent with the Mission and Values of The Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

At least one year of experience working successfully in a similar role.
Preference will be given to candidates with prior Law Enforcement or Security related experience
Must be able to meet the qualifications to be certified as a Security Officer by the State of Tennessee, licensed by the Department of Commerce & Insurance Private Protection Services as prescribed by the Tennessee Code Annotated 62-35 Act of 1922 (See attachments TCA 62-35-116, TCA 62-35-117)
Must be at least twenty-one (21) years of age
Ability to develop skill in the use and care of firearms
Must possess a valid driver’s license and have state required auto insurance
First Aid and C.P.R. certification required or ability to obtain a certification in a timely manner
Must be willing and able to pass First Responder Course and apply material when needed
Must be able to meet the same requirements as a police officer for the State of Tennessee
Must have high school diploma or equivalent
Offers of employment are contingent on successful screening which include background, credit, MVR and drug screening
Must not have been convicted of or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor and other alcoholic beverages or controlled substances
Must not have been released or discharged under any other than honorable discharge from any of the armed forces of the United States
Must have fingerprints on file with the Tennessee Bureau of Investigation
Must pass a physical examination by a licensed physician
Must have good moral character as determined by a thorough investigation conducted by the employment agency and/or the POST Commission
Must be certified by a Tennessee Licensed Health Care Provider qualified in the psychiatric or psychological fields as being free from any impairment, as set forth in the current edition of the Diagnostic and Statistical Manual of Mental Disorders (DSM) of the American Psychiatric Association at the time of the examination that would, in the professional judgement of the examiner, affect the person’s ability to perform an essential function of the job, with or without reasonable accommodation
Basic computer skills with working knowledge of Microsoft Applications
Driver's license and acceptable driving record required if appointed authorized driver
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-worker
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Able to work comfortably at heights up to 60 ft using proper safety equipment, abiding by safety policies and procedures
Must be able to pass company required drug testing
Able to cope with situations firmly, courteously, tactfully, and with respect for the rights of others

Responsibilities

Supervise Security Officer team during shift
Create shift assignments and approve break rotations
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
Lead and coach training officers during shift in a manner which abides by Leading with Love standards
Participate in and give input for performance evaluations related to officers’ performance and conduct on shift
Must promote and support a “team” work environment by cooperating and helping co-workers
Ensure that all applicable Dollywood procedures are followed
Assist fellow Hosts and Officers in various situations during shift
Ensure that all required paperwork, reports, and logs on his/her shift are complete and accurate
Assist with wild animal control and monitoring during shift, abiding by safety policies and procedures
Assist Guests and Hosts with vehicle problems
Assist in the transport and escorting of Hosts transporting company funds
Assist the Safety-First Aid Team as assigned
Assist with fire and flood prevention
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Assist with controlling and directing traffic flow for Hosts and Guests on company property
Control Park access at Host and service entrances
Crowd control
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Participate in parking control procedures, monitoring Host vehicles and issuing citations for inappropriately parked vehicles
Monitor Fire Suppression systems including Fire Suppression and park alarm systems
Patrol Company property to ensure a safe work environment, including building and parking lot patrols
Provide Dignitary Protection Services for our owners and other visiting celebrities
Respond to calls for service regarding unruly Guests/Hosts
Respond to calls for service and supervising, when necessary, i.e., shoplifting, burglary and theft
Assist with lost Guest calls, working to reunite separated parties
Take possession of lost property and returning same to Lost & Found
Management reserves the right to change and/or add to these duties at any time