Shift Manager

Pizza Hut • Herndon, VA

102d

About The Position

The Pizza Hut Shift Leader reports to the Restaurant General Manager and Assistant Restaurant General Manager. This role is focused on enhancing leadership skills and managing the restaurant's day-to-day operations. The Shift Leader is responsible for preparing and leading the team to run successful shifts.

Requirements

• Be a customer maniac.
• Serv Safe certified.
• Lead On! Shift Leader MSM courses 4-5.
• Proficient at Microsoft Office.
• Reliable transportation and computer basics.
• Valid driver's license.
• National Sex Offender Registry check.
• Motor vehicle record check.

Responsibilities

• Take ownership and responsibility of the restaurant and team during shifts.
• Train team members to Pizza Hut and Tasty Hut, LLC standards.
• Use BLAST to resolve all customer complaints and always put customer needs first.
• Own and promote a positive restaurant culture and employee experience.
• Responsible for inventory and food orders.
• Enforce and follow Pizza Hut service principles.
• Assist RGM with oversight and execution of all store inventory, forecasting, and scheduling processes.
• Ensure all team members have the tools and knowledge necessary for success.
• Deliver high customer satisfaction results on all shifts.
• Ensure the restaurant meets/exceeds all Tasty Hut, LLC and Pizza Hut brand standards and processes.
• Expert knowledge and utilization of Pizza Hut provided tools.
• Execute all Pizza Hut provided training material and courses, following up with team members on execution.
• Delegate and manage team member workload while running shifts.
• Compliant with all laws and regulations.
• Conduct inventory counts and audits.
• Ensure a safe work environment is provided in the restaurant.
• Maintain a clean, organized restaurant that meets all health and safety regulations.
• Act as a brand steward for the Pizza Hut brand.
• Manage and adhere to employee handbook and policies.
• Maintain a professional image and highly ethical conduct as a representative of Tasty Hut, LLC.
• Exhibit Tasty Hut, LLC core values and work daily to fulfill mission and vision.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places