Shift Manager-ELMWOOD-Closing Shift-W517

HAZA Foods | Wendy's • Buffalo, NY

4h • $17 - $19 • Onsite

About The Position

Families come in all shapes and sizes, that includes the Wendy’s family - the
people you will work with as a Shift Manager.

We are seeking career-minded, motivated individuals with excellent interpersonal
skills, and the ability to build a team that works well together to increase
profits, provide superior service and have a passion for being the best in the
business.

As leaders and role models, our managers set the tone for the fun, family
environment in our restaurants. Our managers enjoy a stable environment and
flexible schedules that give them the quality of life they deserve. This
position offers great incentives, benefits, and opportunities for advancement.

Here’s what you can expect from us as a Shift Manager on our team:

Career Growth - Wanna move up? We have opportunities to grow within and
beyond our restaurants
Paid Training - We’re invested in you, and excited to teach you what you need
to know to lead the Wendy’s Way 
Perks - Employee Discount Program, various benefits for full-time shift
managers like Health care option, paid time off, and 401(k) with employer
match. Talk with us about eligibility requirements.

What we expect from you and what you bring to us:

You enjoy problem solving and decision making.
Create a “Customer First” attitude with your team.
You want to be a leader and you’re committed to teaching and growing your
team.
A commitment to promoting proper procedures and a culture of food safety.
Flexible work availability.

You must be willing and able to:

Support the management team achieve our employee, customer, sales, and
operational goals.
Stand and move for most - if not all - of your shift.
Use restaurant equipment such as a headset, register or grill.
Follow brand standards and guidelines to prepare great food, serve our
customers and maintain a clean restaurant that you’re proud to work in.
Must have or be willing to obtain SERV Safe certification by end of training.
Secure reliable transportation to travel to your home store and other
locations (restaurants, area office, etc.) occasionally for training and
other tasks

Many of our next level leaders are promoted from the Shift Manager ranks. If you
are ready to build a career with us, we will encourage you to develop the right
skills, provide the support you need, and give you the opportunity to step into
new roles as they become available. There are more opportunities to advance than
you can imagine.

For more information on specific equipment or job requirements, see the job
description or talk to the hiring manager.

HAZA Foods is an equal opportunity employer who may provide reasonable
accommodation to enable individuals with disabilities to perform the essential
functions of the job. Qualified applicants will receive consideration without
regarding to age, race, color, religion, sex, sexual orientation, disability, or
national origin. All resumes are held in confidence. Must be eligible to work in
this country and pass a background investigation.

Overview: As a Restaurant Shift Manager, you will oversee the operations during
your designated shift, ensuring the efficient and smooth functioning of the
restaurant for the closing shift until 4:00 AM. You will lead a team of
restaurant crew members, maintain high standards of food quality, cleanliness,
and customer service, and uphold company policies and procedures.

Requirements

• Proven experience in a supervisory or managerial role within the restaurant industry, with a strong understanding of restaurant operations.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members.
• Knowledge of food safety regulations and best practices in food handling.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Flexibility to work various shifts, including evenings, weekends, and holidays as required.
• High school diploma or equivalent (required); college degree in Hospitality Management or related field (preferred).
• Certification in food safety (e.g., ServSafe) is advantageous.
• Must be available to work until 4:00 AM
• Ability to stand, walk, and move around the restaurant for extended periods.
• Lift and carry objects weighing up to 25 pounds.
• Work in a fast-paced and sometimes stressful environment.

Nice To Haves

• college degree in Hospitality Management or related field (preferred).
• Certification in food safety (e.g., ServSafe) is advantageous.

Responsibilities

• Leadership and Team Management: Supervise and coordinate the activities of restaurant crew members during your shift.
• Delegate tasks effectively and ensure team members understand their responsibilities.
• Provide coaching, training, and performance feedback to team members to foster a positive and productive work environment.
• Customer Service Excellence: Ensure outstanding customer service by greeting customers, resolving complaints, and ensuring all customer inquiries are handled promptly and professionally.
• Monitor service quality and address any issues or concerns raised by customers to maintain high levels of customer satisfaction.
• Operational Oversight: Oversee the opening and closing procedures of the restaurant, including cash handling and reconciliation.
• Ensure adherence to food safety and sanitation standards, including proper storage, handling, and preparation of food.
• Monitor inventory levels and order supplies as needed to meet operational demands.
• Shift Scheduling and Staffing: Create and maintain shift schedules to ensure adequate staffing levels to meet customer service and operational needs.
• Coordinate with the restaurant manager or assistant manager to address staffing gaps and schedule adjustments.
• Training and Development: Train new hires on restaurant policies, procedures, and job responsibilities.
• Conduct ongoing training sessions to develop team members’ skills in customer service, food preparation, and safety protocols.
• Financial Accountability: Monitor sales performance and expenses during your shift to achieve financial targets and control costs.
• Implement strategies to maximize profitability and optimize operational efficiency.
• Communication and Collaboration: Communicate effectively with the restaurant management team, including managers, supervisors, and other shift managers, to ensure alignment on operational goals and priorities.
• Collaborate with kitchen staff, servers, and support personnel to coordinate operations and deliver seamless service to customers.

Benefits

• Career Growth - Wanna move up? We have opportunities to grow within and beyond our restaurants
• Paid Training - We’re invested in you, and excited to teach you what you need to know to lead the Wendy’s Way
• Perks - Employee Discount Program, various benefits for full-time shift managers like Health care option, paid time off, and 401(k) with employer match. Talk with us about eligibility requirements.
• Competitive salary and benefits package.
• Opportunities for career advancement within the restaurant management team.
• Employee discounts on meals and beverages.
• Training and development programs to enhance leadership and management skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED