Shift Manager (PM) | Spark Academy

Heritage Schools•Provo, UT

1d•Onsite

About The Position

Spark Academy is a co-ed, residential treatment program for adolescents specializing in neurodiversity, particularly those with high-functioning Autism Spectrum Disorder and similar diagnoses. The Shift Manager is responsible for fostering a positive and supportive environment for both staff and students in a residential treatment setting. This role involves overseeing the implementation of treatment plans, mentoring staff, and coaching students through their therapeutic progress. The Shift Manager ensures that all program components are consistently applied and aligns staff to meet operational and treatment goals. The position also involves conflict resolution, performance tracking, and supporting the emotional development of adolescents, while working closely with the Program Manager and Treatment Team. Spark Academy is part of The Heritage Community, a long-standing and established, non-profit 501(c)(3) treatment program founded in 1984 in Provo, UT.

Requirements

A minimum of 6 months of relevant experience in residential treatment is required.
Must be at least 21 years of age or older to apply.
Physical ability to provide interventions, such as safety holds, when necessary.
Proficiency in English (both written and spoken) required.
Strong understanding of adolescent development and the ability to coach and mentor adolescents effectively.
Basic understanding of complex trauma, mood disorders, anxiety, attachment disorders, and related conditions, with a commitment to enhancing knowledge and competency.
Leadership and management skills, with the ability to inspire and guide both staff and students.
Ability to innovate and execute plans, with an understanding of how to balance the needs of people and the business.
Positive energy and the ability to work in various conditions, including adverse weather.
Strong interpersonal and communication skills, with the ability to build rapport with both staff and students.
Empathy and a balanced approach, demonstrating tenacity and determination in supporting students and managing challenges.
Proficiency in basic computer skills for documentation and communication purposes.

Responsibilities

Develop and sustain a positive, engaging, and emotionally supportive work culture within the home.
Build strong, personal relationships with students, coaching them through their treatment progression and providing emotional support.
Implement clinical treatment plans as outlined by the Treatment Team, ensuring that staff understand and follow the expectations of these plans.
Assist the Program Manager in leadership duties, including managing and training staff, overseeing operational aspects of shifts, and ensuring that Elevate Academy program components are executed effectively.
Conduct quarterly evaluations and provide constructive feedback to staff for their continuous development.
Consistently check in with team members to track their performance and offer support in their growth.
Intervene in and mediate conflicts when needed, ensuring students receive the necessary support and guidance during challenging moments.
Attend weekly Treatment Team meetings, providing reports on students' therapeutic progress and collaborating with the team to set strategic goals and objectives for each student.
Demonstrate passion and vision in working with both students and employees, ensuring that treatment care objectives are met with high-quality standards.