Shift Manager

Chick-fil-A•South Gate, CA

31d•Onsite

About The Position

The Shift Manager is critical to our organization's purpose and our ability to execute our vision. The Shift Manager will be entrusted with leading operation (either Front of House or Kitchen) on a daily basis while ensuring our guests and team members feel cared for.

Requirements

Strong leadership, motivational, and people skills
Ability to work with a team to achieve goals
Ability to work in a fast-paced environment
Ability to make quick decisions according to business and Team Member needs
Professional and confidential when dealing with sensitive and/or serious information
Guest service-oriented
High work standards and ethics
Self-motivated
High energy level
Stress tolerance
Ability to embrace conflict and respond appropriately
Resourceful, able to analyze and problem-solve
Tech savvy, able to utilize various apps to accomplish task management and organization
Ability to work a flexible schedule to accommodate operational needs within a 24 hours per week schedule
At least 6 months experience working in a restaurant (preferably Chick-fil-A)

Nice To Haves

Bilingual English/Spanish
At least 2 years of experience working in hospitality/restaurant environment (preferably Chick-fil-A)

Responsibilities

Managing and overseeing the operation according to California labor laws, our vision, and our purpose
Ensuring Operational Excellence while leading the shift
Holding team members accountable to our standards while encouraging and developing them to grow
Shifts management (call-outs, etc.)
Ensuring all rest and meal breaks are given according to California Labor Laws
Ensure our team members feel seen and cared for while working on the shift
Team Member attendance monitoring/tracking
Troubleshoot IT issues
Address and resolve all guest complaints
Manage and lead shifts to ensure we are consistently delivering an excellent experience (green screens, place is clean, line is moving, and team members and guests are happy)
Work together with other Shift Managers/Leaders to ensure Operational Excellence
Ensure operations are running smoothly (identify bottlenecks and remove obstacles)
Train, coach and develop restaurant Team Members to be effective and efficient
Encourage and develop Coaches and Team Members through group and one-on-one conversations
Hold Coaches and Team Members accountable to their job responsibilities
Communicate any team member, scheduling, or operational concerns/ideas/celebrations to the Restaurant Directors