Shift Manager

Go Chicken Go•Kansas City, KS

About The Position

Go Chicken Go is Hiring Now! At Go Chicken Go, we pride ourselves on serving Kansas City’s best-fried chicken. But to keep our customers coming back for more, we need a team of top-notch players who are passionate about food, service, and hospitality. If you are looking for a fun, fast-paced work environment where you can grow and develop professionally, we want you on our team! What the cluck are you waiting for? Remarkable food and service begin with exceptional people. A remarkable dining experience at Go Chicken Go is provided by a team who deliver high-quality food with the best hospitality and professionalism. All Back-of-House and Front-of-House positions contribute to a seamless dining experience for every guest. Go Chicken Go is looking for talented, energetic, and enthusiastic individuals who have a passion to serve and lead others for the role of Shift Manager . Leading at Go Chicken Go is more than just a job, it is an opportunity. Managers will undergo an in-restaurant paid training program to gain personal and professional experience that goes far beyond serving a great product in a friendly environment. We are searching for: Key Holders, Shift Managers, Assistant General Managers, and General Managers. Duties/Responsibilities: The intellectual and physical demands described below are representative of what must be met by Restaurant Managers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

EDUCATION: High school graduate or equivalent.
EXPERIENCE: One year or more prior experience in hospitality, retail, hotel, restaurant, or quick-service industry
Teachable spirit
Willingness to provide remarkable hospitality experiences for our guests
Team-oriented, focuses on others before self
Has a “guest first” service mentality
Works with a sense of urgency in a fast-paced environment
Ability to multi-task and communicate well with others
Takes initiative and positively contributes to the work atmosphere and operating environment
Treats others with honor, dignity, and respect
Character – Aligns with Go Chicken Go values
Chemistry – Servant leader, relationship builder, results focused
Competency – Problem solver, commitment to excellence, earns trust

Nice To Haves

Additional education or experience in the hotel, restaurant, or quick-service industry is a plus.

Responsibilities

Available to work 5-6 days per week.
Can balance work and personal life, leaving personal business outside the restaurant while maintaining a healthy focus on business operations, team morale, and culture.
Demonstrate a strong capacity to grow, learn, and educate the team on new products, systems, and processes.
Positively influence cleanliness, quality, & safety standards in food preparation & service areas in accordance with sanitary procedures and standards that meet or exceed all federal, state, & local regulatory guidelines.
Maintain a calm and respectful demeanor, especially during peak periods, to preserve a consistent experience for our guests and team members.
Engage with guests by anticipating and responding to their needs through clear and pleasant communication.
Implement decisions and strategic business objectives from the senior operations manager.
Ensure team members are consistently coached and motivated to follow all Go Chicken Go policies and procedures.
Assist with shift management: breaks, communication, call-offs, discipline, reward & recognition.
Consistently coach and mentor team members on restaurant procedures and Go Chicken Go best practices.
Empower, encourage, and provide honest feedback to team members on a daily basis.
Ensure all team members on shift are aware of the plan, goal, and vision for the day.
Protect the customer experience by ensuring packaging, food presentation and quality is top level.
Ensure the store is neat, clean, and organized at all times.
Be an advocate for improvement in speed, cleanliness, accuracy, and customer service.
Appropriately handle customer requests and facilitate customer recovery.
Enforce disciplinary system and violations of the Go Chicken Go Company Handbook.
Optimize food cost and labor cost best practices and work to achieve constant, consistent improvement.