Shift Manager-NEWARK-W566

HAZA Foods | Wendy's • Village of Newark, NY

145d • $17 - $19 • Onsite

About The Position

Families come in all shapes and sizes, that includes the Wendy’s family - the
people you will work with as a Shift Manager.

We are seeking career-minded, motivated individuals with excellent interpersonal
skills, and the ability to build a team that works well together to increase
profits, provide superior service and have a passion for being the best in the
business.

As leaders and role models, our managers set the tone for the fun, family
environment in our restaurants. Our managers enjoy a stable environment and
flexible schedules that give them the quality of life they deserve. This
position offers great incentives, benefits, and opportunities for advancement.

Overview: As a Restaurant Shift Manager, you will oversee the operations during
your designated shift, ensuring the efficient and smooth functioning of the
restaurant. You will lead a team of restaurant crew members, maintain high
standards of food quality, cleanliness, and customer service, and uphold company
policies and procedures.

Requirements

• You enjoy problem solving and decision making.
• Create a “Customer First” attitude with your team.
• You want to be a leader and you’re committed to teaching and growing your team.
• A commitment to promoting proper procedures and a culture of food safety.
• Flexible work availability.
• Support the management team achieve our employee, customer, sales, and operational goals.
• Stand and move for most - if not all - of your shift.
• Use restaurant equipment such as a headset, register or grill.
• Follow brand standards and guidelines to prepare great food, serve our customers and maintain a clean restaurant that you’re proud to work in.
• Must have or be willing to obtain SERV Safe certification by end of training.
• Secure reliable transportation to travel to your home store and other locations (restaurants, area office, etc.) occasionally for training and other tasks
• Proven experience in a supervisory or managerial role within the restaurant industry, with a strong understanding of restaurant operations.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members.
• Knowledge of food safety regulations and best practices in food handling.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Flexibility to work various shifts, including evenings, weekends, and holidays as required.
• High school diploma or equivalent (required)

Nice To Haves

• College degree in Hospitality Management or related field (preferred).
• Certification in food safety (e.g., ServSafe) is advantageous.

Responsibilities

• Supervise and coordinate the activities of restaurant crew members during your shift.
• Delegate tasks effectively and ensure team members understand their responsibilities.
• Provide coaching, training, and performance feedback to team members to foster a positive and productive work environment.
• Ensure outstanding customer service by greeting customers, resolving complaints, and ensuring all customer inquiries are handled promptly and professionally.
• Monitor service quality and address any issues or concerns raised by customers to maintain high levels of customer satisfaction.
• Oversee the opening and closing procedures of the restaurant, including cash handling and reconciliation.
• Ensure adherence to food safety and sanitation standards, including proper storage, handling, and preparation of food.
• Monitor inventory levels and order supplies as needed to meet operational demands.
• Create and maintain shift schedules to ensure adequate staffing levels to meet customer service and operational needs.
• Coordinate with the restaurant manager or assistant manager to address staffing gaps and schedule adjustments.
• Train new hires on restaurant policies, procedures, and job responsibilities.
• Conduct ongoing training sessions to develop team members’ skills in customer service, food preparation, and safety protocols.
• Monitor sales performance and expenses during your shift to achieve financial targets and control costs.
• Implement strategies to maximize profitability and optimize operational efficiency.
• Communicate effectively with the restaurant management team, including managers, supervisors, and other shift managers, to ensure alignment on operational goals and priorities.
• Collaborate with kitchen staff, servers, and support personnel to coordinate operations and deliver seamless service to customers.

Benefits

• Career Growth - Wanna move up? We have opportunities to grow within and beyond our restaurants
• Paid Training - We’re invested in you, and excited to teach you what you need to know to lead the Wendy’s Way 
• Perks - Employee Discount Program, various benefits for full-time shift managers like Health care option, paid time off, and 401(k) with employer match. Talk with us about eligibility requirements.
• Competitive salary and benefits package.
• Opportunities for career advancement within the restaurant management team.
• Employee discounts on meals and beverages.
• Training and development programs to enhance leadership and management skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED