shift manager

Chick-fil-A•Buffalo, NY

33d

About The Position

Shift Supervisors at Chick-fil-A are responsible for day to day task management of restaurant operations throughout their shift, engaging and solving customer concerns, and the supervision of team member performance. A Shift Supervisor consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant heart. Our Shift Supervisors are responsible for supporting senior leadership in executing shift operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Requirements

Smile
Create and Maintain Eye Contact
Speak Enthusiastically
Make Emotional Connections with Guests
Reliable transportation
Ability to work in a fast-paced environment
Strong people skills with a desire to serve
Strong commitment to superior guest service
Ability to manage Team Member behavioral and performance concerns
Ability to work in a team environment with shared ownership and responsibility

Nice To Haves

Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Responsibilities

Participating operationally in day-to-day activities in high-volume, fast-paced restaurant
Offer immediate and respectful response to Guest's needs
Set the tone for a shift and act as a role model for our team
Be a friendly, encouraging team player
Open and/or close, lead shifts, key holder
Count drawers and finalize day
Excellent communication skills, both written and verbal