Shift Manager

Chick-fil-A•Ormond Beach, FL

31d•Onsite

About The Position

At Chick-fil-A, a leadership role is more than just a title-it's a unique opportunity to make a lasting impact. As a leader, you'll work directly with an independent Owner/Operator and a team of motivated individuals to create a culture of excellence, growth, and care. Our leaders set the tone for the restaurant, ensuring every guest receives the signature Chick-fil-A experience and every Team Member is empowered to thrive. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Requirements

Saturday availability
Prior leadership or management experience in a fast-paced environment
Strong skills in shift management and team supervision
Experience in performance coaching and handling disciplinary matters
Excellent communication and interpersonal abilities
ServSafe Certified (or willingness to obtain certification)
Ability to remain calm and positive under pressure
Reliable transportation and a passion for hospitality

Responsibilities

Monitor performance metrics to maintain top-tier brand performance
Coach and mentor Team Leaders and Team Members
Ensure compliance with food safety and sanitation standards
Lead daily operations focused on efficiency and hospitality
Resolve guest concerns promptly to uphold service standards
Manage inventory effectively to minimize waste
Foster a team-first environment by embodying Chick-fil-A's Core Values
Implement and model strategies that create meaningful guest experiences and build brand loyalty
Monitor labor, sales, and service speed throughout the day and communicate performance insights with the team