Shift Manager

McDonald's•Enterprise, AL

37d

About The Position

Murphy Family Restaurants is a family-owned franchisee for over 30 McDonald's across Southeast Alabama and the Florida Panhandle. We are looking for talented Shift Managers to join our growing team! Shift Managers lead shifts, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers. This role requires at least 1 year of management experience, preferably in a quick service restaurant. Shift Managers have the benefit of flexible scheduling (part-time or full-time).

Requirements

At least 1 year of management experience, preferably in a quick service restaurant
Passion for helping and serving others (customers and fellow team members)
Strong customer service and support focus
Ability to communicate effectively and professionally
Make decisions and provide solutions in a fast-paced environment

Responsibilities

Plan for each shift (i.e., crew positioning, stock levels); monitor crew performance during the shift, take action to ensure the team is meeting McDonald's standards
Maintain safety and security during the shift; ensure cash controls are in place during the shift (safe contents, skims, deposits, cash +/-)
Oversee profitability of the shift; manage labor and food cost
Responsible for meeting targets during their shift; identify danger zones and effectively give direction
Handle and oversee crew schedules; coordinate breaks for the team; enforce labor laws and company policies; drive and expect a high level of performance from the team
Supervise and lead food safety procedures and cleanliness measures to meet McDonald's standards
Address customer concerns; follow customer recovery process when necessary
Provide encouraging leadership for crew and managers to provide an outstanding guest experience
Cultivate and encourage training, education, and continued learning within the restaurant
Assist assigned Department (People, Kitchen, or Guest Services) meet their goals
Other duties as assigned