Shift Manager - Manistique

Kewadin Casinos•Manistique, MI

20h

About The Position

The Shift Manager, under the direction of the General Manager, is responsible for directing, managing and supervising all facets of the casino floor and gaming activities and for the direction supervision of team members. The position is responsible for ensuring regulatory compliance to all applicable agencies. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations.

Requirements

High School diploma or equivalent required.
Minimum of 5 years of a supervisory experience in casino operations required.
Must undergo a Criminal background investigation done under the rules of the National Indian Gaming Commission.
Must have working knowledge and be able to use word processing and spreadsheet and data base software.
Knowledge of or ability to acquire a thorough understanding of table games.
Must be able to write grammatically correct business correspondence and emails.
Must have knowledge of Human Resource Management principles.
Must have leadership skills, analytical thinking and decision-making skills.
Must have excellent communication skills and be able to communicate clearly in person, in writing, and by telephone and email.
Must be flexible and available to work various shifts, including nights, weekends and holidays.
Must be able to work under pressure and handle difficult situations.
Must maintain confidentiality.

Nice To Haves

Associates Degree in Business or Business Administration or Business-related field preferred.
Native American preferred.

Responsibilities

Coordinates and directs team members, assigns and reviews work, approves overtime and completes performance reviews.
Ensures adequate staffing levels are maintained to provide effective services.
Provides staff direction and motivates team members to resolve daily issues.
Intervenes or works with customers to resolve customer service.
Ensures the protection of gaming assets.
Monitors the financial asset performance of the casino floor to ensure gaming integrity is not compromised.
Ensures regulatory compliance with Minimum Internal Control Standards (M.I.C.S.) requirements, Title 31, NIGC rules and Tribal Gaming Commissions standards and any applicable rules and regulations.
Directs and ensure team members comply with internal control procedures and Company policies and procedures.
Supervisees and directs other departments within Casino complex in the absence of departmental supervision
Assists with developing procedures to improve table games.
All other job-related duties as assigned.