Shift Manager

McDonald's•Mesa, AZ

45d•$18

About The Position

The Shift Manager (SM) is responsible for supporting the General Manager (GM) and Assistant Manager (AM) in running a profitable restaurant and for making sure the restaurant meets the Company's critical customer standards of Quality, Service, and Cleanliness (QSC) during their shift. The Shift Leader reports to the general manager and supports the AM and GM in leading a team of crew members. The SM serves as a partner to the AM and GM in achieving business objectives by offering ideas that may remove any barriers to success. They are responsible for executing administrative tasks delegated to them such as; inventories, schedules, etc. They are to be solution focused and share accountability on the overall results of the restaurant. PERKS & BENEFITS: Competitive pay starting at $18 p/hour Employee discounts and free meals Paid sick leave and/or paid time off Tuition reimbursement and/or educational assistance Training and advancement opportunities Weekly direct deposit 401k plan Medical, dental, and vision benefits And much, much more! Available to full time employees in select locations.

Requirements

Passion for helping and serving others (customers and fellow team members);
Strong customer service and support focus;
The ability to communicate effectively and anticipate customer needs; and to provide solutions and make decisions in a fast-paced environment
Has a "can-do" attitude, sense of optimism, ownership, and commitment towards meeting targets
Embraces change and focuses on how we can make things happen instead of why we can’t
Physically able to lift up to 20 pounds and stand for long periods of time
Must be able to perform the job duties satisfactorily, with or without a reasonable accommodation
At least 18 years old with a valid driver's license or reliable transportation
Willing to relocate to other restaurants in the organization if there is a business need or career growth opportunity

Responsibilities

Is a role model for the standards and behaviors consistent with Company Policies and company culture
Shows respect for others and is sensitive to cultural/generational differences
Creates a positive and welcoming environment for all restaurant employees and guests
Motivates team members to do their best by providing positive feedback, encouragement and making them feel part of the team
Shows empathy when needed
Communicates difficult or sensitive issues at work to the GM, AM, or Supervisor in a timely manner
Supports the GM and AM in the training of all employees
Supports the GM and AM in addressing performance issues quickly and respectfully by coaching, counseling, and managing any conflicts during their shift
Consistently follows the Company’s tools, resources, and processes, to prevent work related injuries and customer accidents (employees use appropriate safety gear, slip resistant shoes are worn, wet floor signs, are used correctly, etc.)
Ensures breaks are given to employees according to policy
Responsible for running a successful shift by following McDonald’s operations guidelines such as doing travel paths, doing pre-shift checklist, and ensuring employees follow procedures in all the areas of the restaurant
Restaurant targets are met during their shift
Provides ideas on how the restaurant can improve customer service and digital experience
Supports the GM and AM in the execution of action plans for improving the restaurant's results
Always role models commitment to outstanding service and customer recovery
Keeps up-to-date on new products and promotions and ensures everyone on their shift is informed as well
Without being told, finds issues and safety risks during their shift and addresses them quickly
Ensures that food safety and security standards are being followed during their shift (hourly hand washing, proper product labeling and storage, sanitized towel buckets, opening and closing procedures, etc.)