Shift Manager

Chick-fil-A•Brookfield, WI

33d

About The Position

The Shift Manager has the responsibility for directing the daily operations of a quick service restaurant, ensuring compliance with company standards in all areas of operations, including production, preparation, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting, financial accountability, ensuring the highest quality products and services are delivered to our customers and other duties as required. The person applying for this position must have excellent communication skills. Previous management experience is a must. You must be a minimum age of 18+ years old for this job.

Requirements

Self-leader committed to personal growth
Team-oriented, adaptable, dependable, and strong work ethic
Positive attitude
Willingness to step outside of job role to assist in other roles
Customer-service oriented
Effective communication skills with not only our guests but other team members as well
Must be an excellent coach, communicator, and team builder
Strong desire to serve others
Consistent sense of urgency and works at an efficient, yet thorough pace
Ability to multitask
Honors and encourages others to follow the visions and values of the restaurant
You will be required to demonstrate a high level of professionalism, with excellent communication skills.
You must have the ability to take initiative and possess skills for problem solving and conflict resolution.
You also must be efficient and detail-oriented with a strong customer focus.
You must have proven ability to lead in fast-paced environments as part of a team
Has to possess basic computer competency
Previous management experience is a must.
You must be a minimum age of 18+ years old for this job.

Responsibilities

Works with leadership team to ensure appropriate daily and restaurant staffing levels
Achieve strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks
Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback
Serves as subject matter expert to leadership and team for ongoing hospitality, customer service, and kitchen support
Responsible for inventory and facilities management
Complete understanding of each key position in both the front and back of the store
Continuously strategizes how to improve sales and processes in the restaurant
Must be able to meet the physical demands of the position which includes, but is not limited to, standing for up to 10 hours and lifting up to 50 pounds
Follow Chick-fil-A's operational policies and procedures

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