Shift Manager

Schulte Hospitality Group•Indianapolis, IN

27d

About The Position

Joella's Hot Chicken is looking for an applicant for this entry-level position into a supervisory role. This role is typically the first for most internal employees and serves as a stepping-stone for your development into management. Shift Managers are a mid-level supervisory position serving as managerial support with or in the absence of Management. Shift Managers are exemplary employees whose daily performance consistently goes above and beyond expectations. They are likely seen as an informal leader among their peers and gain respect due to their ability to perform consistently, has mastery of all positions in the department they are regularly scheduled. The opportunity to move into the positon carries a unique set of abilities and traits. First- Is the ability and maturity to separate yourself from an hourly employee mind-set to the practice of seeing and thinking like a manager including actively and consistently supports the management team and unit objectives. Sets the example for following unit policies and procedures. Approaches day-to-day duties and responsibilities in a way that positively impacts, promotes and supports Joella's core values, strengths, philosophy and mission. Demonstrates good decisions when dealing with customer concerns and issues. Adheres to dress, attendance and punctuality standards. Has a "heads up" approach to unit deficiencies and effectively and willingly communicates suggestions for improving operational performance at all levels. (Costs, staff performance and training, customer service, housekeeping, bottom line results, etc.)

Requirements

High school diploma or GED
Previous Customer Service Experience

Nice To Haves

Food Safety Certification a plus!

Responsibilities

Demonstrate management duties of coaching, training, delegation, communicating to staff when managers aren't present, steps in where and when necessary.
Supports management by supervising a designated or multiple areas of the unit.
Can effectively open and close the unit.
Completes all checklists and tools consistently daily
Understands, follow and coaches all Health Dept. standards and guidelines.
Recognizes unsafe conditions in the unit and reacts with urgency to eliminate and provide permanent solutions.
Provide feedback on employee performance to the General Manager.
Ensure customer service standards and customer needs are met. Refers high-impact customer service issues to the appropriate manager for resolution.
Write portion of the schedule assigned by GM
Maintains housekeeping and takes ownership of areas assigned by GM
Cash handling standards are being maintained daily
Provide employee training including a "train the trainer" awareness and approach.
Professional in dress, communication and promoting change.