Shift Manager

Gusto Holdings, LLC•Alpharetta, GA

1d•$15 - $17

About The Position

At gusto!, we want to know what you are passionate about. Whether it’s in life, in food, or in fun, we believe that aligning our brand’s passions with our people’s passions creates a motivated, inclusive, and supportive environment that fosters growth. By understanding what drives you, we can help build a place where you can truly live your gusto! Founded by innovative leader Nate Hybl and inspired by Dale Carnegie’s call to “live today with gusto,” our mission is to refuel the human spirit with life giving food and good energy. We offer a unique combination of healthier bowls and wraps with bold flavors and high-quality ingredients. Recognized in QSR Magazine's "Best Brands to Work for 2022" and multiple Atlanta Business Chronicle awards, gusto! aims to be the most empowering employer in the industry. Join us to help champion awakenings through food, kindness, and gratitude. We are looking for a Shift Manager for our Avalon Location. Job Summary: The Shift Manager ensures that all aspects of shift operation including training, food preparation, food safety, cleanliness, sanitation, opening and closing duties, uniforms, and team member attendance meet or exceed gusto! standards and specifications. This role includes staff management, shop security, team building, and ensuring a premium guest experience in a high-energy dining environment and Catering execution. This role involves interacting with multiple departments and acting as a brand ambassador at all times.

Requirements

Experience in a customer-centric role, with a focus on providing exceptional service
Consistent reliability and punctuality
Ability to handle challenges resourcefully and efficiently
Ability to use electronic systems, such as computers and tablets
Willingness to work flexible hours, including weekends and holidays
Strong communication skills, capable of coordinating between various teams
Able to work well in a team environment
A desire for continuous learning and professional development
Must be at least 21 years old
Must be capable of driving catering orders
Must have a reliable means of transportation
Driving Requirement: All team members operating vehicles for business purposes must successfully pass MVR checks and complete required defensive driving online training courses as a condition of employment.

Nice To Haves

Prior experience in a coordination or management role within the foodservice industry is a plus

Responsibilities

Ensure all catering requirements submitted by the Sales team are communicated and executed
Ensure timely delivery of all catering orders
Maintain friendly and professional interactions with catering guests
Oversee the shop’s catering schedule, including deliveries
Manage catering inventory and order supplies as needed
Maintain catering equipment and keeping the catering van clean and stocked
Enforce all food and physical safety policies and requirements
Accountable for performing tasks related to all revenue streams including cashier, credit card terminals, and third party meal delivery partners (DoorDash, Uber Eats, etc.)
Third-party delivery system knowledge and operation
Assist in managing and operations of the entire business, including Service, Production, Catering, and other related areas
Ensure store is open or closed according to company standards and procedures
Delegate tasks to Team Members to ensure a clean and inviting workplace including stocking supplies, maintaining clean restrooms, dining room furnishings, floors, windows, doors, and plants
Oversee food preparation activities, ensuring that all menu items are prepared according to recipes
Oversee daily prep list creation
Accountable for the performance of all staff when the active manager is not on duty
Direct team members through daily routines and interact with guests to ensure a premium guest experience
Create a positive work environment
Be a good steward of all company property
Uphold all brand standards
Foster a positive and collaborative work environment, motivating and inspiring staff to excel in their roles and contribute to the overall success of the shop
Act as a Brand Ambassador for the company at all times.
Maintain ServSafe Certification
Adhere to uniform and personal hygiene standards including wearing non-slip shoes and cutting gloves
Train company policies and procedures to new Team Members
Help develop and train fellow teammates
Oversee the training and development of team members, ensuring they follow processes and policies
Monitor and supervise timely arrival or departure of scheduled Team Members
Support the manager in the daily operation of the shop
Participate in monthly P&L reviews with Shop leadership, identifying areas for improvement and new opportunities
Assist in managing Labor Expense and COGS
Ensure ALL operational safety, food safety, and foodx quality requirements/ standards are met every hour of every day
Responsible for ordering Fresh point
Responsible for ordering Sysco
Reporting accurate Inventory weekly
Be available for all shifts including opening/closing and weekends as needed
Be comfortable standing for the entire shift and occasionally lifting items no heavier than 53 lbs
Other assigned shop duties