Shift Manager A

Chick-fil-A•Springfield, MO

35d

About The Position

A Shift Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Managers are responsible for supporting senior leadership by executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. Shift Managers are passionate about leading a team, and coaching/developing team members. Shift Managers lead by example and set the tone that others will follow. Are you passionate about leading a team in a positive, people-focused environment? Do you thrive in a fast-paced setting where teamwork and leadership development are valued? Join Chick-fil-A as a Shift Manager and be part of a fun-loving team that offers employee discounts, paid training, and bonus pay. This is a great opportunity to enhance your leadership skills and contribute to a community-focused work environment.

Requirements

Must be at least 18 years of age.
Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred.
Strong communication and organizational skills
Excel at performing efficiently and calmly in high-pressure situations
Ability to work flexible hours, including weekends
Create and maintain eye contact
Critical thinking and problem solving skills
Make emotional connections with guests and team
Reliable transportation
Ability to work in a fast-paced environment
Strong people skills with a desire to serve Team Members
Strong commitment to superior customer service
Ability to manage Team Member behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility
Ability to receive constructive criticism and coaching

Nice To Haves

Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred.

Responsibilities

Lead and motivate team members during shifts
Ensure excellent customer service and satisfaction
Oversee daily operations and maintain high standards
Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
Offer immediate and respectful response to guest's needs
Assist in training of new hires, set the tone for a shift, and act as a role model for our team
Be a friendly, encouraging team player
Open and/or close, lead shifts, key holder
Count drawers and finalize day
Excellent communication skills, both written and spoken