Shift Manager

Amusement Technology LLC • Orange Beach, AL

1d

About The Position

Shift Managers manage day-to-day operational responsibilities in all facets of the guest experience. Shift Manager responsibilities include but are not limited to: implementation of operation procedures, training of staff members, oversight of daily guest experience, constructive conflict resolution for guests and team members, and operational responsibilities as assigned. Shift Managers in our arcades are tasked with creating an high service-level experience each day for guests and team members.

Requirements

• Must be able to safely lift/push/pull heavy objects (up to 40lbs)
• Excellent customer service skills with a professional and positive attitude
• Ability to work with prolonged periods of walking, kneeling, and standing
• Ability to work indoors with artificial and natural lighting
• Ability to read, write, and communicate in English
• Availability to work evenings, weekends and holidays as required
• Maintain appropriate confidential information
• Innovative leadership skills to include mentoring, motivating, and delegation
• Excellent communication, time-management, planning and organizational skills
• Customer Service: Minimum 2 Years
• Experience in hospitality, amusement/entertainment, or restaurant industries
• Cash Handling Experience: Minimum 2 years

Nice To Haves

• 1 year or more team leadership experience; or
• Recommendation of current supervisor based on aptitude for excellent leadership skills

Responsibilities

• Customer interaction and assessment of all facets of the customer experience
• Cash handling duties including preparation of tills, change fund maintenance, and preparation of deposits
• Ensuring that cashier personnel adhere to correct cash handling procedures and sell effectively
• Ensuring that all staff are strictly adhering to company policies and providing outstanding customer service
• Assisting with staffing duties including: hiring, training, and disciplinary action
• Performing operational paperwork duties including safety, payroll, facility
• Contributing to schedules and employee communications
• Corresponding with and providing regular reports to other members of the management team
• Maintaining the highest standard of facility appearance, including storage areas and the parking lot
• Coordination with General Manager and fellow operations team to ensure that all facility maintenance is performed quickly
• Maintaining efficient and effective operation in accordance with business needs
• Ordering and purchasing operation supplies and merchandise as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed