Shift Manager

Pollo Campero•Houston, TX

12d•$16 - $17

About The Position

The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.

Requirements

Must be 18 years of age or older
Must be fluent in English & Spanish
Ability to lift and push 50 lbs.
Ability to stand for long periods
Flexibility to work nights, weekends, and holidays
Ability to work with computers
Must follow the company Personal Care and Hygiene policies
Must be able to produce authorized U.S. work documents
Be Service OBSESSED
Friendly, welcoming attitude / Models customer orientation for other employees
Anticipates and prevents problems with a proactive attitude
Energetic Team Leader
Must have excellent interpersonal communication skills to work with others
Sense of urgency
Attention to details
Proactively help where it is most needed in the restaurant

Nice To Haves

1+ year of experience in similar roles or with customer experience
Food Handlers Card/ ServSafe Certification

Responsibilities

Plan his/her shifts
Verifies compliance of procedures and protocols
Attends and resolves problems as they appear in the restaurant operation
Assist the General Manager
Coach and lead a team with no supervision
Involves himself in the operational and technical training of employees
Maintain a positive atmosphere of teamwork and full of energy
Verifies customer satisfaction/Handles customer complaints
Applies a continuous improvement mindset to processes and procedures
Open/close restaurant
Assist with inventory (logging)
Assist with staffing needs
Assist with controllables and labor
Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
Follows and abides by all safety rules, policies, and procedures