Shift Manager

Pet Supermarket•Merritt Island, FL

51d•Onsite

About The Position

As a Shift Manager you are always striving to enhance the lives of pets and their people when customers are shopping with us. One this is certain, we are pawsitively passionate about all things we do which include: Providing friendly customer service when Whiskers walks in looking for his purrfect new toy to paw at. We Speak Pet, it may sound funny to the humans, but we know what Polly the Parrot needs in her cage, what food Freckles the Hamster needs and what special diet food Peanut Butter the Rottweiler should be on for his skin allergies Stop, Drop, & Shop with Lucy who has just found her forever home and needs your help to make sure she has the right food and accessories to make her transition into her forever home a pawsitive experience. We are not kitten around when we say our employees can provide customers with World Class Service and solid product knowledge We are dedicated to making a difference in our community by providing knowledge, support, and quality products. When a customer is shopping with us, their pet is OUR PET. The Purr-fect employee is not shy about making a splash and greeting customers, you’ll assist the management team with the day-to-day store operations, maintaining a clean and organized sales floor and above all helping our customers feel at ease while shopping with us. As a Shift Manager you will drive daily sales goals and complete tasks as the Manager on Duty in absence of Store and Assistant Manager.

Requirements

Minimum 1 years in a retail management role
Enjoy working with and around animals.
Ability to work a flexible work schedule which includes morning, evenings, weekends and/or holidays.
Several duties require physical exertion and dexterity.
Heavy lifting up to 55lbs required several times throughout a shift.
Majority of tasks do not require long periods of mental concentration.
Active listening required when communicating / speaking with customers and employees.
Active observation required when merchandising the store.

Nice To Haves

College degree, an asset
Valid driver’s license and access to a motor vehicle preferred.

Responsibilities

Prioritize, assign, and delegate daily goals, tasks, and assignments to associate team and ensure proper completion when manager on duty.
Monitor teams on the expected customer service and selling models, communicates with Store Manager / Assistant Manager on observations.
Celebrating and recognizing the team’s efforts and accomplishments.
Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself appropriately when communicating verbally, in writing, or by email.
Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies.
Lead and demonstrate engagement.
Be a role model demonstrating excellent customer service, brand, and loyalty awareness.
Protect employees and customers by maintaining a safe and clean store environment.
Required to maintain cleanliness and well-being of all livestock including animal care and feeding.
Accountable for the protection of all company assets both tangible and intangible.
Supports, understand and accountable for maintaining store and brand standards, operational excellence and meeting all safety requirements.
Communicate relevant store communications and distribute information to store employees accordingly, and ensure any required actions are completed in a timely manner.
Support inventory management - Place orders within budget and drive sales.
Support in maintaining the fish system, including inventory, ordering, and adhering to budgets.
Partners with the Store Manager to ensure physical inventories are accurate, counts are taken, and shrink goals are met.
Accountable for communicating concerns with gaps in performance to Store Manager or Assistant Store manager so this can be addressed appropriately and in a timely manner.
Support the execution of new hire training checklists, all training plans, and merchandising guidelines.
Support the execution of community events and partnering with various rescue agencies.
Complete tasks and other duties as assigned by store management.
Regularly monitor business throughout the day / shift.
Needs to be able to react to business needs.