Shift Manager- Chips N Ales (43009)

Traditions Hospitality Group•Norman, OK

7d•$16 - $18•Onsite

About The Position

Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience. Manages the employees and activities of the restaurant. Ensures food quality, cleanliness, and guest satisfaction. Monitoring and reviewing information from supplies, events, or the environment, to detect or assess problems. Providing guidance and direction to employees, including setting performance standards and monitoring performance.

Requirements

Bachelor’s degree in area of specialty desired with a minimum of 5 years relevant experience
Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources
Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests
Knowledge of economic and accounting principles and practices, banking and the analysis and reporting of financial data
Knowledge of laws, legal codes, government regulations regarding the food service industry
Excellent oral and written communication skills
Expert computer skills, ability to compose and create reports, letters, memos, and procedures
Mature judgment and professionalism in handling all matters
Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology
Ability to read and understand information and ideas presented in writing
Excellent math skills
Excellent organization and problem solving skills
Knowledge of InfoGenesis software

Responsibilities

Embodies Traditions' Mission, Vision, and Core Values
Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the General Mangers requests
Sets PACE & TONE for the shift. Motivates staff to achieve results
Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentaiton, and evaluation
Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high
Provides motivation to team through active learning. Develops a strong teamwork environment
Conducts meetings shiftly, weekly, monthly, quartely, or annually as expected to facilitate communication and create synergy
Builds rapport with all team members through active listening and problem solving skills
Holds self to a higher standard, being a role model at all times
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility
Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs
Direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility
Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned
Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness
Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
Assess staffing needs and notify Human Resources your needs on a weekly basis, Recruit staff when possible
Establish minimum standards for employee performance and guest service
Greet guests, escort them to their seats, and present them with menus and wine lists
Maintain food and equipment inventories, and keep inventory records
Monitor employee and guest activities in order to ensure liquor regulations are obeyed
Order and purchase equipment and supplies when directed
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable
Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity
Schedule staff hours and assign duties
Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients
Take dining reservations
Explain how various menu items are prepared, describing ingredients and cooking methods
Maintain personal health and sanitation standards (wash hands when using restroom, etc.)
Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety
Ensures each employee who serves or handles alcoholic beverage has a valid Liquor licenses from the ABLE Commission and Chickasaw Mixed Beverage Permit on premise
Other projects as requested
Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Perform day-to-day administrative tasks such as maintaining information files and processing paperwork
Uniforms and/or clothing should always be business professional
Create and support an environment based on “Teamwork” by helping a fellow employees or guests without a second thought
Superior attendance and punctuality
Attendance in mandatory meetings, training, workshops, and/or seminars
Adhere to organization policies and procedures
Ensures the staffs always wears slip resistant shoes
Ensures all staff members use a safety belt when lifting objects over 20lbs

Benefits

Now Offering $75.00-$150.00 Fuel Stipend
Now Offering Daily Pay!
401(k) Matching
Health Insurance
Dental Insurance
Vision Insurance
Basic Life Insurance
Life Insurance
Disability Insurance
Teladoc for Part-Time Employees
Employee Assistance Program
Paid Time Off
Employee Appreciation & Recognition Programs
Anniversary & Birthday Programs
Award Co.
Excellent opportunities to grow with us - over 85% of our managers were hourly team members.
Referral bonuses for bringing new members to our team.