Shift Manager

MRCO - Taco Bell•La Grange, GA

About The Position

The Shift Manager will support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Requirements

Must be at least 18 years old.
Must have reliable transportation.
Able to do basic business math.
Able to stock shelves and coolers.
Able to oversee and manage subordinate employees and provide direction.
Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
Able to clean the parking lot and grounds surrounding the restaurant.
Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
Demonstrates a positive and enthusiastic attitude with co-workers.
Must pass background check criteria.
Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks.
Provides appropriate notice when unable to be at work.
Understands and uses approved time keeping system, including accurately recording all hours worked.
Acts without being told, goes beyond what is simply required and maintains a high activity level.

Nice To Haves

Strong preference for internal promote form Hourly Champion position.

Responsibilities

Ensuring Consistent Customer Satisfaction
Executes the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
Ensures that all Team Members complete their Shift Excellence tasks for their assigned position(s).
Ensures that all employees present a neat clean appearance and wear company uniform.
Personally demonstrates that the Customer needs are the highest priority.
Ensures food safety, quality and accuracy of orders.
Resolves customer complaints quickly while maintaining positive customer relations.
Greets customers with a smile, is polite and pleasant when speaking with customers.
Works with urgency.
Works with management and fellow employees.
Cooperates with peers – works with fellow employees as part of a team, helps others when they need a hand.
Developing People
Provides regular feedback to the RGM on the performance of Team Members.
Provides ongoing constructive and complimentary feedback to Team Members.
Actively participates in the training of Team Members.
Handles conflicts constructively and works with RGM to achieve resolution.
Act Like an Owner
Assists in Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
Oversees proper product preparation, rotation, portioning, cooking and holding times.
Assists RGM with facility maintenance and ensure health and safety standards are followed at all times.
Performs other duties as required by manager.