Shift Manager

JSC Management Group LLC•Providence, RI

41d

About The Position

JSC Management Group/Burger King Shift Manager is responsible for assisting with managing the daily operations of a single restaurant in accordance with Company standards for the assigned shifts. The shift manager manages the restaurant in the absence of the Assistant and General Managers. Is assigned supervising shifts throughout the week, during such times as being in exclusive charge of subordinates assigned to the shift Maintains order and discipline among employees supervised, including reprimands, verbal and written, suspensions, and recommendations of employment termination Supervises hourly employees in the preparation of menu items to ensure compliance with all JSC Management Group and Burger King Operations and Sanitation standards Supervises hourly employees to maintain a good level of Guest Service and to ensure orders are taken in a prompt, accurate, and courteous manner. Resolves guest complaints as required Prepares required administrative reports, as necessary Responsible for ensuring that all equipment and restaurant facilities comply with JSC Management Group’s Maintenance and Sanitation standards Responsible for assisting with proper ordering, accounting, and maintenance of all food and paper inventories Responsible for all cash controls and enforcement of JSC Management Group’s security policies Performs other responsibilities as directed by JSC Management Group’s policy/standards

Requirements

1-2 years of first line supervisory or management experience from a restaurant or retail environment
Ability to work a 40-hour work-week which will include nights, weekends, and holidays
High school diploma or equivalent
Basic computer skills
Good written, verbal, math, and interpersonal skills required
Valid driver’s license and personal transportation
Outgoing personality
Skilled in manning the front counter in a manner that is conducive to good guest services
Competent in operating cash registers, accurately counting change, and other basic math skills
Comfortable working in a fast-paced environment
Ability to interact productively with co-workers and function well in a team environment
Ability to resolve consumer issues with tact
Ability to stoop, bend, wipe, reach, grasp, and lift
Strong ability to move swiftly and perform duties in a confined workplace
Strong ability to walk and stand through 8 hour shifts
Ability to meet regulations concerning health risk issues about food handling
Ability to meet and maintain Company uniform and grooming standards
Ability to meet all necessary training requirements
Possess exceptional Guest Service skills
Ability to work effectively with a diverse group of people in a team environment

Responsibilities

Assisting with managing the daily operations of a single restaurant
Managing the restaurant in the absence of the Assistant and General Managers
Supervising shifts throughout the week
Maintaining order and discipline among employees supervised
Supervising hourly employees in the preparation of menu items
Supervising hourly employees to maintain a good level of Guest Service
Resolving guest complaints
Preparing required administrative reports
Ensuring that all equipment and restaurant facilities comply with Maintenance and Sanitation standards
Assisting with proper ordering, accounting, and maintenance of all food and paper inventories
Responsible for all cash controls and enforcement of security policies
Performing other responsibilities as directed by policy/standards