Shift Manager

Cape Cod Halifax LLC • Halifax, MA

316d

About The Position

Working in conjunction with the Operations Manager, oversee and support all aspects of the dining establishment to ensure profitability and an overall enjoyable experience. Responsibilities include opening and closing the restaurant, managing shift coverage, and creating weekly schedules. You will also be responsible for appointing, inducting, and mentoring new staff members, resolving customer questions and grievances in a professional manner, ensuring product quality and consistency, and making sure that the restaurant adheres to pertinent health and safety regulations. Additionally, you will work closely with the Operations Manager on day-to-day issues.

Requirements

• High School or equivalent education
• 1-3 years guest facing experience
• Demonstrated success creating a superior guest experience
• Critical thinking skills
• Service orientation
• Judgment and decision making
• Management of personnel resources
• Time management skills

Responsibilities

• Oversee and support all aspects of the dining establishment
• Open and close the restaurant
• Manage shift/position coverage as needed
• Create weekly schedules
• Appoint, induct, and mentor new staff members
• Resolve customers' questions and grievances in a professional manner
• Ensure product quality and consistency
• Ensure adherence to health and safety regulations
• Work closely with Operations Manager on day-to-day issues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED