Shift Manager/ Team Lead

Chick-fil-A•Chicago, IL

30d

About The Position

At Chick-fil-A South Loop, Shift Managers are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Shift Managers are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures. Note: If successful in the interview process and given the job, all Shift Leaders are placed in a Leader in Training program to develop the skills, competencies, and knowledge to be a successful Shift Leader at Chick-fil-A South Loop. Operational Responsibilities include but are not limited to: Ensures that Team Members follow recipes and read tickets to accurately prepare all orders. Ensures that Team Members are extremely accurate with weights and measurements for all recipe items. Ensures that Team Members work at a pace to maintain the restaurant's established speed of service guidelines. Ensures that workstations are clean at all times. Ensures that cashiers follow cash handling procedures at all times. Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures. Ensures that Team Members monitor the dining room, kitchen, restroom, parking lot and overall facility cleanliness. Perform any of the tasks above as needed throughout the shift. Addresses guest issues that may arise; consults with management regarding complex issues. Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback. Communicates employee performance and policy/procedure violations to management for appropriate handling. Strictly adheres to all company policies and procedures. Coach and develop Team Members. Give in the moment feedback and give them the tools to succeed. Swift administration of disciplinary process for actions that do not meet Chick-fil-A standards, including attendance issues and other violations of the Team Member Handbook. Finding appropriate coverage for shifts in the event of Team Member call-offs, no-shows or personal

Requirements

Minimum of 1+ years of leadership experience managing teams, executing business plans, balancing food and labor costs
Experience with developing talent, coaching, performance conversations, and progressive discipline
Minimum of 1+ years' experience in the quick service, hospitality, and customer care industry
Team-oriented
Friendly
High Integrity
Great Customer Service
Ability to multitask and work well under pressure
Must be willing and equipped to work outside
Must be available to work a minimum of 4 days including Friday and Saturday, minimum of 30 hours a week to full-time

Responsibilities

Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
Ensures that Team Members are extremely accurate with weights and measurements for all recipe items.
Ensures that Team Members work at a pace to maintain the restaurant's established speed of service guidelines.
Ensures that workstations are clean at all times.
Ensures that cashiers follow cash handling procedures at all times.
Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
Ensures that Team Members monitor the dining room, kitchen, restroom, parking lot and overall facility cleanliness.
Addresses guest issues that may arise; consults with management regarding complex issues.
Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
Communicates employee performance and policy/procedure violations to management for appropriate handling.
Strictly adheres to all company policies and procedures.
Coach and develop Team Members. Give in the moment feedback and give them the tools to succeed.
Swift administration of disciplinary process for actions that do not meet Chick-fil-A standards, including attendance issues and other violations of the Team Member Handbook.
Finding appropriate coverage for shifts in the event of Team Member call-offs, no-shows or personal

Benefits

Flexible Hours: You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Sundays Off: All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
Chick-fil-A Operator Mentorship: The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
Competitive Pay: Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

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