Shift Manager, Surveillance-Ex

Churchill Downs•Waterloo, NY

43d•Onsite

About The Position

With gaming, hotel, retail and restaurant positions, you can always find what you're looking for at del Lago. Previous casino-industry experience is not required, but a friendly, positive attitude is. We'll provide all the training you'll need to succeed in your job and grow in your career. Whether it's the fun of the slots or the excitement you only find at the best gaming tables, del Lago will bring the action you're looking for. Our luxurious 205 room hotel with beds more comfy than home, services that make everyone feel like a high roller and spa treatments to soothe and rejuvenate. Wherever you're coming from, however long you plan to stay, there's only one destination in the Finger Lakes region that gives you everything you expect, and then some. Join a winning team today at del Lago Resort & Casino JOB SUMMARY The Surveillance Shift Manager is responsible for the supervision of surveillance activities to ensure that casino patrons are not engaged in illegal activities, that soft and hard count operations are conducted in accordance with accordance with Internal Control Policies and Procedures and state regulations and established departmental policies and procedures for the casino are reviewed and adhered to. As the Surveillance Investigator, the Team Member is responsible for all onsite investigations relating to Surveillance. ESSENTIAL DUTIES AND RESPONSIBILITIES The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.

Requirements

High School Diploma or GED (General Education Degree) equivalent, required.
One-year prior Casino Surveillance Operator/Agent experience, required.
Must have ability to:Communicate effectively with all levels of Team Members as well as outside contacts
Review and comprehend all necessary documentation
Required to observe and direct actions of Team Members and guests
Required to move around facility and respond to situations in an effective and efficient manner
Required to work effectively in a fast-paced environment
Required to work long hours, including nights, weekends, and holidays
Required to work for extended time seated as well as on your feet

Nice To Haves

One year supervisory and/or leadership experience in a casino surveillance environment, preferred.
Prior knowledge and experience with card counting, basic strategies, preferred.
Prior investigative and evidence handling techniques/experience, preferred.
Prior knowledge of money handling procedures and experience, preferred.

Responsibilities

Assist in hiring, retaining, motivating, evaluating, and managing surveillance Team Members, ensuring Team Members receive adequate guidance and resources to accomplish established objectives
Enforce department standards, guidelines and objectives and maintains other administrative processes
Assist in budget and staffing to ensure proper planning and efficient operation of assigned areas
Assist in review strengths and weaknesses of policies and procedures in order to most effectively implement changes to improve operations and most efficiently allocate resources
Ensure a safe and secure atmosphere/environment for guests and Team Members
Research, evaluate, and test surveillance technology in order to develop most appropriate system to achieve security and maintain cost‑efficiency
Knowledge of Surveillance Emergency Operation Plan
Coordinate surveillance investigation efforts with outside law enforcement agencies to assure proper handling of civil violations of patrons or Team Members; may occasionally appear in court with company attorneys to assist in criminal justice proceedings
Implement and monitor emergency procedures to ensure prompt and safe handling of such emergencies as fire, flood, or bomb threats
Required to work with operating departments to design and conduct highly sensitive investigations to facilitate fact‑finding and probe into potentially illegal or inappropriate activities
Conduct in a professional, courteous, and responsive manner, which reflects positively on company
Endeavor to prevent and/or apprehend person engaged in cheating, theft, embezzlement, and other illegal activity
Notify department leaders, and where appropriate applicable gamin regulatory agencies, upon detection of illegal activities
Identify and understand cheating techniques in gaming and soft count
Attend required training sessions offered by the casino
Obtain required license(s)
Perform the duties described in compliance with local laws and regulations
Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department
Knowledge of the property's programs to address problem gambling
Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of