Shift Manager, Surveillance-Ex

Churchill Downs • Waterloo, NY

72d

About The Position

The Surveillance Shift Manager is responsible for the supervision of surveillance activities to ensure that casino patrons are not engaged in illegal activities, that soft and hard count operations are conducted in accordance with Internal Control Policies and Procedures and state regulations and established departmental policies and procedures for the casino are reviewed and adhered to. As the Surveillance Investigator, the Team Member is responsible for all onsite investigations relating to Surveillance.

Requirements

• High School Diploma or GED (General Education Degree) equivalent, required
• One-year prior Casino Surveillance Operator/Agent experience, required
• One year supervisory and/or leadership experience in a casino surveillance environment, preferred
• Prior knowledge and experience with card counting, basic strategies, preferred
• Prior investigative and evidence handling techniques/experience, preferred
• Prior knowledge of money handling procedures and experience, preferred

Responsibilities

• Assist in hiring, retaining, motivating, evaluating, and managing surveillance Team Members, ensuring Team Members receive adequate guidance and resources to accomplish established objectives
• Enforce department standards, guidelines and objectives and maintains other administrative processes
• Assist in budget and staffing to ensure proper planning and efficient operation of assigned areas
• Assist in review strengths and weaknesses of policies and procedures in order to most effectively implement changes to improve operations and most efficiently allocate resources
• Ensure a safe and secure atmosphere/environment for guests and Team Members
• Research, evaluate, and test surveillance technology in order to develop most appropriate system to achieve security and maintain cost-efficiency
• Knowledge of Surveillance Emergency Operation Plan
• Coordinate surveillance investigation efforts with outside law enforcement agencies to assure proper handling of civil violations of patrons or Team Members; may occasionally appear in court with company attorneys to assist in criminal justice proceedings
• Implement and monitor emergency procedures to ensure prompt and safe handling of such emergencies as fire, flood, or bomb threats
• Required to work with operating departments to design and conduct highly sensitive investigations to facilitate fact-finding and probe into potentially illegal or inappropriate activities
• Conduct in a professional, courteous, and responsive manner, which reflects positively on company
• Endeavor to prevent and/or apprehend person engaged in cheating, theft, embezzlement, and other illegal activity
• Notify department leaders, and where appropriate applicable gaming regulatory agencies, upon detection of illegal activities
• Identify and understand cheating techniques in gaming and soft count

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees