SHIFT MANAGER - SLOT

Hard Rock International (USA), Inc. • Wheatland, CA

104d

About The Position

The Slot Shift Manager is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. Responsible for actively building relationships with players and acts as a mentor to team members to build their player development skills; provides career development and direction for team members. Manages staff and resources, related to Slot Operations, on an assigned shift ensuring compliance with established regulations.

Requirements

• High school education or equivalent.
• 3 to 5 years of experience in slot operations with two years in a supervisory capacity.
• Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly preferred.

Nice To Haves

• College degree preferred.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Establishes and develops relationships with guests through positive, effective interaction focusing on loyalty and profitability of specific player segments.
• Hires, trains, evaluates and motivates staff to develop a more qualified work force; monitors floor coverage and manages labor and expense margins.
• Assists in establishing objectives, standards and guidelines; assists in preparing and monitoring budget to achieve and maintain maximum department revenues.
• Provides information and recommendations to senior management regarding market strategies, product innovation and guest service issues.
• Oversees all aspects of Slot guest service; works closely with all departments, including Security, Surveillance, Players Club, VIP Services, Beverage and Cashiers.
• Works closely with Slot Performance personnel to ensure all slot products and associated equipment are in good working order, providing optimum excitement and gaming opportunities for guests; relays pertinent information to slot performance management regarding product mix and floor design, helping to achieve and maintain strategic objectives and goals.
• Monitors access to all sensitive areas, including IT room and Slot Supervisor’s office to ensure security of slot operation and company assets.
• Verifies and authorizes jackpot payouts above $50,000 ensuring validity of money paid and tracking of payouts; signs cashier checks for jackpot payouts.
• Monitors slot play, staff members and all associated operational areas to ensure compliance with applicable Lottery regulations, internal policies and procedures.
• Responsibilities of Shift Manager include: working closely with Human Resources to discuss disciplinary actions and team member issues, ensuring appropriate number of requisitions for job openings and opportunities; working with Engineer (Facilities) regarding new construction, power requirements, special needs; dealing with regulatory agencies and Hard Rock Controller regarding regulation issues; attending forecast and operational meetings; reviewing daily financials to ensure proper maintenance of margins; reviewing reports of jackpots for discrepancies.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees