Shift Manager, Security & Safety

Hollywood Park Management Company.•Inglewood, CA

6d•Onsite

About The Position

About Hollywood Park Hollywood Park, a near 300-acre sports and entertainment destination, is being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke with the 70,000-seat SoFi Stadium as its centerpiece. Hollywood Park is the largest urban mixed-use mega development under construction in the Western United States. When complete, Hollywood Park will have up to 2,500 residences, a hotel, a retail district reaching up to 890,000 square feet, up to 5 million square feet of office space, and more than 25-acres of public parks and open space. Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, SoFi Stadium is the host of world-renowned sporting events, including Super Bowl LVI in 2022, College Football Playoff National Championship game 2023, WrestleMania 2023, World Cup 2026, and the Opening and Closing Ceremonies of the Olympics in 2028. Adjacent to the stadium and under the same roof canopy is a 2.5-acre open-air plaza, American Airlines Plaza, and the 6,000-seat YouTube Theater. YouTube Theater is an intimate venue, making it the perfect place for concerts, comedy, awards shows, esports competitions, community gatherings, conferences and more. Culture Hollywood Park is being brought to life by a deeply experienced team of creative forward-thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect. Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day. At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our PURPOSE is creating extraordinary experiences, one moment at a time. Our PROMISE is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our COMMITMENTS are outlined by S.T.A.R.S. Our S.T.A.R.S. commitments are enabled by five foundational principles: Start with Care – create a lasting impact through genuine care Thrive as a Team – create an environment of collaboration and encouragement Anticipate Unspoken Needs – be proactive in delivering extraordinary service and support others Resolve with Respect – treat others with empathy, patience, and kindness Safety Always – maintain a safe and secure environment As the Shift Manager, Building Security, You Will... Manages all aspects of building security and safety operations during assigned shifts, ensuring a secure, welcoming, and efficient environment for all guests, team members, and external partners. More Specific Responsibilities Include, But Are Not Limited To…

Requirements

Minimum seven (7) years of experience in security operations, including two (2) years in a supervisory or management capacity.
High school diploma or equivalent required; [Associate's/Bachelor's degree in Security Management, Criminal Justice, or a related field] preferred.
Demonstrated experience managing a team's performance, coaching, and implementing corrective action processes in coordination with HR.
Proven experience in writing, updating, and enforcing Standard Operating Procedures (SOPs) and Post Orders.
Strong leadership and team management skills with the ability to motivate, mentor, and foster a professional, team-oriented environment.
Excellent verbal and written communication skills, necessary for clear, concise, and timely feedback, effective coordination, and documentation.
Exceptional organizational skills and meticulous attention to detail for accurate record-keeping of corrective actions, major incidents, and time records.
In-depth knowledge of security operations, quality assurance processes, and incident management protocols (e.g., BOLO’s, fire alarms, evacuations).
Ability to maintain the highest standards of integrity and confidentiality when handling sensitive information, including performance actions and major incidents.
Proficiency in managing day-to-day security operations, including access control systems and equipment inventory.
Proven ability to establish and maintain positive, professional, and responsive relationships with internal and external partners.
Ability to work a dynamic schedule, routinely working assigned shifts, as well as other shifts, events, nights, weekends, and holidays as required.
Must be able to serve as the on-call 24/7 security manager, requiring a high degree of commitment and flexibility.
Ability to adapt to changes in the office hours schedule based on departmental needs.
Physical ability to conduct post inspections and move throughout the property as needed to manage security operations.
Must be eligible to obtain and maintain all required security certifications and licenses, such as CA Guard Card.

Responsibilities

Manages all security team members for their assigned shift, ensuring minimum coverage is met and promoting a teamwork-oriented approach to problem-solving and task completion.
Assigns Team Leaders daily tasks and verifies the completion of assigned responsibilities, providing clear, concise, and timely feedback through effective communication.
Manages the security team members performance corrective action process in coordination with HR and Security leadership, handling all matters with integrity and fairness.
Documents all corrective actions and major incidents accurately and confidentially in appropriate record-keeping systems, maintaining high standards of integrity.
Manages departmental and divisional security team member recognition initiatives in coordination with corporate Rewards and Recognition protocols.
Monitors security team members time records and coordinates with the security management team to ensure accurate payroll reporting in accordance with required timelines.
Coaches and mentors security team members, fostering a culture of continuous improvement and professionalism.
Conducts post inspections to ensure quality assurance and working experience, ensuring service delivery meets high customer service and security standards.
Writes and updates existing Standard Operating Procedures (SOPs) and Post Orders, ensuring clarity and accessibility through effective written communication.
Researches and participates in outside training to enhance overall security knowledge and maintain flexibility in adapting to new threats and technologies.
Coordinates with the security management team with equipment inventory tracking, storage, and organization, and other tasks as needed.
Manages day-to-day security operations, including approving/denying building access requests promptly and professionally.
Establishes and maintains positive, professional, and responsive relationships with internal and external partners, serving as a model of excellent customer service.
Ensures clear, consistent, and proactive communication and coordination among the security management team to maintain seamless 24/7 operations.
Coordinates with Security leadership regarding major incidents (e.g., BOLO’s, fire alarms, evacuations), ensuring accurate and timely reporting and follow-through with the utmost integrity.
Attends shift briefings, monthly Team Leader meetings, and other departmental meetings, and disseminates pertinent information via approved communication methods as needed.
Coordinates with all appropriate departments regarding employee Workers’ Compensation issues and other major incidents.
Coordinates with the security management team to ensure optimal staffing levels are met, demonstrating teamwork in resource management.
Routinely works assigned shifts and other shifts and events as needed, demonstrating flexibility to meet dynamic operational demands.
Office hours schedule is subject to change depending on department needs; must be able to adapt with flexibility.
Ability to work events, nights, weekends, and holidays as required.
Serves as the on-call 24/7 security manager, requiring a high degree of flexibility and commitment.
Assists with other duties as assigned, demonstrating a flexible and cooperative attitude.
Additional duties as assigned.