Shift Manager, Ramp Services

Envoy Air•Chicago, IL

16h•Onsite

About The Position

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. This role involves directing and coordinating department activities, ensuring a safe and effective operation by communicating with managers, peers, and team members, and administering company policies. The Shift Manager provides necessary tools, resources, and training to meet operational performance goals, reviews reports, assigns tasks, resolves operational problems, and implements quality improvement ideas. The position is responsible for meeting profitability and cost control goals, coordinating ramp service activities with other departments, and evaluating procedures for improvement. It also ensures compliance with safety and government requirements, investigates discrepancies, coaches personnel, and evaluates team performance.

Requirements

Must be able to work in a team environment and the ability to prioritize work and projects in order to meet deadlines and objectives.
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.
Strong organizational and decision-making skills are necessary.
Ability to think strategically and adapt to the changing needs of the business is critical.
Must have proven leadership and analytical skills.
Minimum Age 18
College degree or equivalent amount of work experience.
Possess a valid, unexpired and unsuspended REAL ID-compliant , state driver’s license; some license restrictions may prohibit a candidate from being considered for this role.
Previous experience in a team lead, supervisory or managerial capacity.
Previous work experience in an airport operations environment.
Strong interpersonal, communication and PC skills.
May be required to work rotating shifts, nights and weekends.
Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs.
Demonstrated ability to communicate verbally and in writing.
Ability to effectively and efficiently manage multiple and often competing priorities.
Possess the legal right to work in the United States.
Must be able to read, write, fluently speak and understand the English language.

Nice To Haves

Previous ramp operational experience preferred.
Experience managing various workgroups including management, non-management and contract labor work groups preferred.

Responsibilities

Directs and coordinates department activities and is responsible for running a safe and effective operation
Communicating with managers, peers and team members, both within their immediate department as well as with other departments, and by administering company policies and procedures.
Provides their team with necessary tools, resources and training to meet or exceed all operational performance goals
Reviews and analyzes reports, records, and directives, and confers with supervisors to obtain data required for planning department activities, such as new commitments, status of work in progress, and problems encountered.
Assigns, or delegates responsibility for specified work or functional activities and disseminates policy to supervisors
Gives directions, resolves problems, and sets deadlines to ensure timely completion of work
Will resolve operational problems during tour of duty which includes working in the operation during peak or irregular periods
Through the use of cross-functional teams, the Shift Manager may generate and implement quality improvement ideas
Responsible for meeting profitability and cost control goals; develops and monitors budget and spending, actively seeks cost reduction ideas, and monitors lost time
Coordinates activities of the ramp service team with related activities of other departments to ensure efficiency and economy
Evaluates current procedures and practices for accomplishing ramp service objectives to develop and implement improved procedures and practices
Ensures compliance with all operations (safety/government requirements) during tour of duty
Investigates discrepancies and compiles statistical data for compliance purposes
Coaches and counsels personnel and provides guidance to their team on ramp service and performance issues
Encourages employee teamwork to generate and implement individual and team's best ideas
Coordinates various aspects of the operation including scheduling, hiring, and training
Will evaluate team performance through corporate quality control measurements, such as observations, feedback, data and customer complaints and compliments