Essential Functions Ensure that a commitment to ‘Customer First’ is embedded within the culture of the team. Ensure the current NSG business strategy and company objectives are communicated, understood, and applied by the operations team. Develop talent within your team for succession planning. Act as a liaison between shift managers and department managers. Ensure commitment to and execution of training plans developed by department managers. Ensure proper communication channels are established to communicate department needs and process changes to the operations team. Ensure standardization of process operations and responses between shifts through use of standard operating procedures Advocate on the behalf of supervisors and operations team for documentation and training needs from relevant departments Coordinate/schedule training for new hires in all departments, working with other team leaders. Assist/supply support during execution of problem-solving techniques (i.e. eight-step, 5-why, fishbone) to ensure the operations team perspective and knowledge is considered. Assist ensuring data is collected by the operations team for continuous improvement projects as specified by department managers/engineers. Manage resources to ensure continuous coverage of operations as situations arise. Identify gaps and risks to operation’s team knowledge and skill level. Communicate gaps and risks with the department managers and develop a plan to eliminate the gaps and risks. Maintain positive relations with the work force. Actively utilize the employee involvement processes. Responsible for auditing of: Safety systems (ksb, safety walk and talk, haz id, quick kaizen) Adherence to production processes Execution of department requests Employee productivity Adherence to NSG/Pilkington standards of business conduct and its values and principles Other duties assigned by manager Top 3 Competencies Needed for Success in the Role: Safety and Quality focus Empowers and Develops Innovation and Change