Shift Manager (Internal Promotion)

Pizza Hut-posted 3 months ago
Mesa, AZ
5,001-10,000 employees
Food Services and Drinking Places
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Desert De Oro Foods (DDO) prides itself on having developed a culture of trust, loyalty and excellence. The company places a strong emphasis on leadership development, managerial proficiency and operational excellence, which is consistently reflected in the recognition that DDO's award winning management team receives. This combination of company culture and leadership focus has given DDO a significant advantage in operating restaurants and achieving sales growth even in the midst of an economic downturn. Continued growth and leadership development are the company goals. Our Motto: "BE THE RESTAURANTS OUR GUESTS DESIRE, AND THE COMPANY OUR EMPLOYEES DESERVE."

  • Execute responsibilities for people, customer, and service
  • Ensure that all Team Members complete their tasks for their assigned position(s)
  • Ensure that employees are clean and neat in appearance
  • Personally demonstrate that customer needs are the highest priority
  • Ensure food safety, quality, and accuracy of orders
  • Resolve customer complaints quickly while maintaining positive customer relations
  • Greet customers with a smile, is polite and pleasant when speaking with customers
  • Work with management and fellow employees to serve customers with a sense of urgency
  • Cooperate with peers, work with fellow employees as part of a team, helps others when they need a hand
  • Provide regular feedback to the RGM on the performance of Team Members
  • Provide ongoing constructive and complimentary feedback to Team Members
  • Actively participate in the training of Team Members
  • Handle conflicts constructively and work with RGM to achieve resolution
  • Assist profit & Loss management by following cash control/security procedures, maintaining inventory and managing labor
  • Oversee proper product preparation, rotation, portioning, cooking, and holding times
  • Assist RGM with facility maintenance and ensure health and safety standards are followed at all times
  • Understand posted work schedule and report to work as scheduled, on time, in uniform and ready to begin tasks
  • Provide appropriate notice when unable to be at work
  • Understand and use approved time-keeping system, including accurately recording all hours worked
  • Must be at least 18 years old
  • Must have reliable transportation
  • Must pass a background check criteria
  • Able to do basic business math
  • Able to stock shelves and coolers
  • Able to clean the parking lot and surrounding grounds
  • Able to sweep and mop floors
  • Able to lift, carry out trash containers, and place in an outside bin
  • Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time
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