Shift Manager II (Full Time)

Festival Foods-posted 9 months ago
Full-time • Entry Level
West Allis, WI
Food and Beverage Retailers
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Festival Foods is a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests - even in our extensive associate benefits and programs. The Shift Manager II is responsible for working closely with all associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates' needs are being met. This position works closely with our Store Director and Assistant Store Director to conduct day-to-day store operations efficiently. Responsible for maximizing sales and providing excellent customer service, merchandising product, maintaining appropriate stock levels, developing and training store associates, and achieving productivity goals. This is the perfect position for someone who is looking to develop their leadership skills in preparation for a full-time department management position.

  • Leads, coaches, teaches, and reinforces Festival culture, customer service, and performance expectations to all associates.
  • Assists in training new associates.
  • Documents violations of company policies/procedures by associates and conducts progressive disciplinary actions with associates when necessary.
  • Answers questions and provides guidance to guests and associates.
  • Ensures all department standards are being met in the store.
  • Observes sales floor and back stock conditions; takes action to correct areas of opportunity.
  • Communicates and works cooperatively with Store Director, Department Managers, and associates to maintain standards and exceed guest expectations.
  • Oversees sanitation within the store.
  • Provides customer service to guests.
  • Assists guests with finding items they are looking for throughout the store.
  • Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received.
  • Assists all department associates with daily responsibilities while leading by example.
  • Assist department managers and/or department leads to prepare associates for advancement opportunities.
  • Responsible for quality control. Must ensure product safety and freshness.
  • Must make sure customers receive the products and services they order.
  • Responsible for reporting any issues or quality defects to the Department Managers.
  • Ensures the workplace is safe and clean, reviewing and enforcing all Occupational Safety standards and policies.
  • Completes and files all incident reports and accident reports and reports all violations.
  • Contributes to overall cleanliness of the store by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
  • Ability to deal tactfully and effectively with guests and associates.
  • Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
  • Thorough understanding of all safety requirements and company safety policies, including proper lifting techniques and box cutter safety.
  • Ability to use equipment such as forklift, harness, power jack, walk behind lift, WAV, baler, compactor.
  • Must be available to work until close (10pm) at least one night per week.
  • 15% off grocery purchases for you and your immediate household.
  • Hourly associates are paid weekly.
  • Part-time store associates are paid a $1 premium per hour on Sundays and select holidays.
  • Hourly full-time store associates receive time and a half on Sundays and select holidays.
  • Two weeks advanced scheduling.
  • Vision and dental insurance options.
  • 3 weeks of paid parental leave.
  • Fitness reimbursement program.
  • Employee Assistance Program (EAP).
  • 401(k) and Employee Stock Ownership Plan (ESOP) for retirement savings.
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