Shift Manager, Games-Ex

Churchill Downs Incorporated • Owensboro, KY

66d

About The Position

Are you a natural leader who thrives in a fast-paced, exciting environment? As the Gaming Operations Manager at Owensboro Racing and Gaming, you’ll be at the center of all the action on our Gaming Floor! You’ll lead a team of talented professionals, ensuring every guest enjoys a fun, seamless experience while keeping our operations running like a well-oiled machine. From coaching your team to managing gaming devices, you’ll make key decisions that drive guest satisfaction and operational success. This role is perfect for someone who loves a lively, dynamic environment and wants to make a real impact on our gaming experience. This position is for a third shift Gaming Operations Manager with Owensboro Racing and Gaming.

Requirements

• Dynamic leadership and people skills — your team thrives when you lead!
• Excellent verbal and written communication.
• Strong analytical and problem-solving abilities.
• Ability to multitask in a fast-paced, energetic environment.
• Flexible schedule — evenings, weekends, and holidays are part of the fun!
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with the OASIS 360 Gaming Device Tracking System is preferred.
• Knowledge of gaming networks, systems, and device operations.
• Must obtain and maintain a valid Kentucky Gaming/Racing License and Race and Sportsbook Employee License.
• You must be 21 years of age or older to apply.

Nice To Haves

• Bachelor’s degree in Business, Management, or related field or 5+ years of relevant management experience.
• Deep understanding of the mechanical and play functions of gaming devices.
• Experience in gaming device operations, maintenance, and reporting systems.
• General knowledge of gaming regulations, including Cage and Players Club operations.
• Previous leadership experience in gaming, hospitality, or entertainment preferred.

Responsibilities

• Lead and inspire your Gaming Operations team through coaching, training, and performance management.
• Monitor gaming device performance and oversee installations, conversions, moves, and upgrades to keep the gaming floor buzzing.
• Partner with corporate Gaming Operations to ensure devices and systems are running perfectly.
• Maintain confidentiality of all gaming data, revenue, and company-sensitive information.
• Prepare and manage departmental budgets, forecast expenses, and track variances to keep operations profitable.
• Ensure compliance with Owensboro Racing and Gaming policies, internal controls, KHRC regulations, and other governing rules.
• Build strong relationships with guests and team members by fostering a collaborative, service-first culture.
• Jump in wherever needed — your hands-on leadership keeps the floor moving smoothly!

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees