Shift Manager, Games-Ex
About The Position
Are you a natural leader who thrives in a fast-paced, exciting environment? As the Gaming Operations Manager at Owensboro Racing and Gaming, you'll be at the center of all the action on our Gaming Floor! You'll lead a team of talented professionals, ensuring every guest enjoys a fun, seamless experience while keeping our operations running like a well-oiled machine. From coaching your team to managing gaming devices, you'll make key decisions that drive guest satisfaction and operational success. This role is perfect for someone who loves a lively, dynamic environment and wants to make a real impact on our gaming experience. This position is for a third shift Gaming Operations Manager with Owensboro Racing and Gaming.
Requirements
- Dynamic leadership and people skills - your team thrives when you lead!
- Excellent verbal and written communication.
- Strong analytical and problem-solving abilities.
- Ability to multitask in a fast-paced, energetic environment.
- Flexible schedule - evenings, weekends, and holidays are part of the fun!
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Knowledge of gaming networks, systems, and device operations.
- Must obtain and maintain a valid Kentucky Gaming/Racing License and Race and Sportsbook Employee License.
- You must be 21 years of age or older to apply.
- This is a 3rd shift position
- Bachelor's degree in Business, Management, or related field or 5+ years of relevant management experience.
- Deep understanding of the mechanical and play functions of gaming devices.
- Experience in gaming device operations, maintenance, and reporting systems.
- General knowledge of gaming regulations, including Cage and Players Club operations.
Nice To Haves
- Familiarity with the OASIS 360 Gaming Device Tracking System is preferred.
- Previous leadership experience in gaming, hospitality, or entertainment preferred.
Responsibilities
- Lead and inspire your Gaming Operations team through coaching, training, and performance management.
- Monitor gaming device performance and oversee installations, conversions, moves, and upgrades to keep the gaming floor buzzing.
- Partner with corporate Gaming Operations to ensure devices and systems are running perfectly.
- Maintain confidentiality of all gaming data, revenue, and company-sensitive information.
- Prepare and manage departmental budgets, forecast expenses, and track variances to keep operations profitable.
- Ensure compliance with Owensboro Racing and Gaming policies, internal controls, KHRC regulations, and other governing rules.
- Build strong relationships with guests and team members by fostering a collaborative, service-first culture.
- Jump in wherever needed - your hands-on leadership keeps the floor moving smoothly!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Amusement, Gambling, and Recreation Industries
Number of Employees
5,001-10,000 employees
