Shift Manager - Food and Beverage (Starbucks)

Ballys Hotel & Casino • Stateline, NV

123d

About The Position

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A., a global lottery management and services business. With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

Requirements

• Minimum six months previous experience supervising in Food and Beverage.
• Proficient in Microsoft applications (Excel, Outlook, Word).
• Good oral and written communication skills must be fluent and literate in English.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

• Provide guidance and daily supervision to staff in the department.
• Support and administer operational goals and monitor achievements of performance and profit objectives.
• Adhere to scheduling and coordinate with manager any scheduling concerns, with attention to guest satisfaction.
• Actively participate in employee engagement activities as needed within the department or property.
• Support compliance to departmental budgets.
• Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs.
• Ensure customer service standards are followed by all team members and address issues as they arise.
• Assist in maintenance of cost control methods and procedures by monitoring parts and inventory and ordering product for assigned outlets as necessary.
• Assist in the maintenance and development of procedures for food service and inspect menu items for maximum customer satisfaction.
• Follow established quality assurance procedures to ensure acceptable health department and customer service standards.
• Respond to guest needs and report problems to Manager.
• Assist Manager with administrative duties, as assigned.
• Assist in conducting pre-shift meetings to relay pertinent information on assigned shifts.
• Assist in cleaning and reset of F&B Outlet as necessary during assigned shift.
• Monitor appearance of food/beverage served and communicate deviations in accordance with established standard.
• Assist in cross training of team members while encouraging, reinforcing, and supporting peers and team.
• Ensure compliance with all regulatory compliance within area of responsibility and report potential issues to management.
• Maintain strict confidentiality in all departmental and company matters.

Benefits

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation