Shift Manager DSO

Delmarva Power•Newark, DE

About The Position

PRIMARY PURPOSE OF POSITION Directs and is responsible for optimizing the practices, policies, procedures and programs to operate the Exelon Utilities (EU) electric or electric and gas distribution systems during normal and emergency conditions in a safe, reliable and efficient manner with the welfare of employees, customers, the public and shareholders in mind. Supervise on-shift distribution personnel (Dispatchers) on a 24/7 basis. Maintain proper dispatcher staffing levels for normal and emergency operations. Monitor overall system status and initiate emergency procedures during storms, system disturbances, and security events. Oversee system configuration and ensure maintenance of equipment/facilities affecting such. Maintain and apply a working knowledge of the Exelon Management Model for business controls and meet management's expectation for conducting effective business. Maintain and apply a working knowledge of the Exelon Management Model for business controls and meet management's expectation for conducting effective business. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

Requirements

High school diploma AND at 9-12 years relevant utility experience with at least 5 years as System Dispatcher, Sr. Technical Specialist or DSO Supervision OR
BS in Engineering, Computer Science, Business or job-related technical field AND 7-10 years relevant utility experience with at least 3 years DSO or other distribution experience
Thorough understanding of the EED transmission and distribution system, the ability to recognize system configuration and loading issues, ability to formulate contingency plans, and thorough knowledge and understanding of proper operating procedures.
Effective oral and written communication skills
Demonstrated analytical skills and judgment
Demonstrated ability to respond to emergencies and manage stressful situations

Nice To Haves

Two years college in an engineering curriculum
3-5 years of supervisory experience.

Responsibilities

Supervise, monitor, and direct the daily distribution system operations to ensure the safe reliable operation of the distribution system and compliance with department and corporate policies and procedures.
Supervise shift personnel and maintain proper staffing levels consistent with distribution system activity levels and manage dispatcher overtime. Administer personnel shift schedules. Supervise Operations Control Center and Dispatch restoration activities during storms, system disturbances, and emergency events.
Manage the flow of information to and from the Operations Control Center and Dispatch. Provide single point of contact for corporate management with regard to distribution system conditions, emergencies, and security events.
Monitor overall system conditions and initiate emergency procedures during storms, system disturbances, and security events
Establish repair priorities for distribution lines and equipment and substation lines and equipment.
Enforce established policies, procedures, and guidelines on distribution system operation.
Manage personnel by implementing the performance evaluation process, provide coaching for management personnel, and evaluate personnel for the purpose of salary administration.

Benefits

Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $125,600.00/Yr. – $172,700.00/Yr.
Annual Bonus for eligible positions: 20%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more