Shift Leader

Dunkin' • Market Street, CA

168d

About The Position

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies. If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin' Donuts franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, with a smile. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award winning franchise!

Requirements

• Must be able to fluently speak/read English
• Math and writing skills
• Previous fast food/quick service restaurant experience required
• Previous managerial experience preferred but not required
• Guest Focus - anticipate and understand guests' needs and exceed their expectations
• Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment
• Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team

Responsibilities

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner
• Deploy team members appropriately to meet guests' needs and service standards throughout shift
• Support training of Crew Members as directed by General Manager or Assistant Manager
• Communicate goals and hold team members accountable for performance during shift
• Hold guests as highest priority and role model exceptional guest service
• Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems
• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift
• Ensure restaurant standards and marketing initiatives are properly executed during shift
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager
• Comply with all restaurant, Brand, and franchisee policies
• Ability to follow and implement food and health safety guidelines to precision are essential

Benefits

• Competitive Hourly Pay
• Employee Discounts
• Medical Insurance with Company contribution (full time employees)

What This Job Offers

• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees