Shift Leader
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About The Position
The Shift Leader at Dave's Hot Chicken is a pivotal role responsible for overseeing all restaurant activities during their shift. This position requires a proactive approach to leadership, management, and organization, ensuring that all team members are performing their duties effectively and in alignment with the restaurant's business plan. The Shift Leader will collaborate closely with the Restaurant Management Team to maintain operational standards and enhance the overall guest experience. In this role, the Shift Leader will be tasked with training new team members, enforcing company policies, and ensuring compliance with safety regulations. They will conduct operational walks and quality checks to identify areas for improvement and will be responsible for organizing shift schedules, monitoring attendance, and delegating tasks based on team members' skills. The Shift Leader will also play a key role in guest interactions, greeting customers, taking orders, and addressing any concerns or complaints in a professional manner. Additionally, the Shift Leader will ensure that the restaurant maintains a high standard of cleanliness and organization, overseeing tasks such as clearing tables, sanitizing kitchen areas, and managing restroom cleanliness. They will also handle cash management duties, including balancing cash drawers and preparing deposits, while maintaining a focus on cost control and minimizing waste. Overall, the Shift Leader is expected to foster a positive work environment, motivate team members, and uphold the values and standards of Dave's Hot Chicken.
