Shift Leader

Dunkin' Brands - Starke, FL

Full-time - Entry Level

Starke, FL

Lessors of Nonfinancial Intangible Assets (except Copyrighted Works)

About the position

The Shift Leader at Dunkin' Donuts is responsible for overseeing the daily operations of the store, coaching Crew Members, and ensuring a high-quality guest experience. This role involves setting goals, providing job assignments, and motivating the team while maintaining operational standards. The Shift Leader plays a crucial role in fostering a positive work environment and ensuring that customer needs are met efficiently and effectively.

Responsibilities

• Coach Crew Members throughout their shift to execute operational standards and deliver a great guest experience.
• Set goals, provide job assignments, and motivate team members, celebrating successes and providing feedback.
• Deploy team members appropriately to meet guests' needs and service standards throughout the shift.
• Support training of Crew Members as directed by the General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during the shift.
• Role model exceptional guest service and prioritize guests' needs.
• Drive a sense of urgency among Crew Members to satisfy guests' needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout the shift, correcting deficiencies as needed.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout the shift.
• Ensure restaurant standards and marketing initiatives are properly executed during the shift.
• Control labor costs, food costs, and cash throughout the shift by following all systems and processes.
• Monitor compliance with policies and procedures related to cleanliness, food safety, and restaurant safety and security during the shift.
• Report equipment issues and provide performance feedback to Crew Members.

Requirements

• Fluent in speaking and reading English.
• Math and writing skills are necessary.
• Restaurant, retail, or supervisory experience preferred.
• Ability to anticipate and understand guests' needs and exceed their expectations.
• Strong problem-solving and decision-making skills based on analysis and judgment.
• Experience in building effective teams and enabling them to make decisions.

Nice-to-haves

• Experience in a fast-paced environment.
• Previous leadership experience in a restaurant or retail setting.

Benefits

• Competitive Weekly Pay
• Employee Meals
• Medical and Dental Insurance with Company contribution for full-time employees