In this role, you would oversee shifts every week and make sure customers get a fast, accurate, friendly experience every visit. You would provide leadership to Crew and other Managers during a shift to ensure outstanding Quality, Service and Cleanliness to customers. Shift Leader also play an important role in running great restaurants by: Supervising food safety and cleanliness procedures to ensure the team is meeting McDonald's standards Communicating effectively with Crew and the next Shift Managers to help them prepare to run a great shift, too Achieving targets during their shifts and help departments meet their goals Taking action to monitor safety, security, inventory and profitability Managing Crew schedules and encouraging high performance during their shift Providing exceptional customer service and quality food production Training new team members on critical job functions This role is vital to the guest experience because you'll: Lead the experience: Check in with guests and make sure they are enjoying themselves Be the solution: Handle guest concerns and provide resolve to their satisfaction Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features