Shift Leader

Chick-fil-A • Phoenix, AZ

40d • Onsite

About The Position

At Chick-fil-A, Team Leaders play a crucial role in assisting the Director team with shift management and ensuring that each guest has an outstanding experience. They supervise assigned stations throughout their shift and are responsible for opening or closing the restaurant.

Requirements

• Must be 18 years or older.
• Previous leadership experience, specifically as a shift leader at Chick-fil-A or other quick-service restaurants, is required.
• Availability to either open or close the restaurant.
• Team-oriented, friendly, and honest.
• Possesses great customer skills, a teachable spirit, and a readiness to grow and help others succeed.

Responsibilities

• Setting an example of servant leadership.
• Demonstrating a teachable spirit and a willingness to develop themselves and others.
• Embodying the values of our organization.
• Holding themselves to high standards of excellence.
• Ensuring customers are served with excellence.
• Maintaining the restaurant's speed of service goals.
• Leading team members to keep workstations clean at all times.
• Handling cash and executing proper security and cash control procedures, holding cashiers accountable.
• Ensuring the cleanliness of the dining room, restroom, parking lot, kitchen, and overall facility.
• Performing any of the above tasks as needed throughout the shift.
• Addressing guest issues and consulting with Directors on complex matters.
• Maintaining positive working relationships and treating all employees with respect, while providing direction and feedback.
• Communicating employee performance and policy/procedure violations to management.

Benefits

• Flexible Hours: We understand your commitments to family, friends, school, or sports teams and will try to arrange your work schedule around them.
• Closed Sundays: All Chick-fil-A restaurants are closed on Sundays to give you a day off to spend with family and friends.
• Work Directly with a Chick-fil-A Operator: The Operator is an independent businessperson responsible for the restaurant's operation and invests time in their employees, teaching valuable business skills.
• Competitive Pay: In addition to a competitive paycheck, you'll work in a nurturing environment where you can learn valuable business and people skills.
• Great Place to Work: Our Operators consider their team members to be more than just employees-they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate shows that team members enjoy working here.

What This Job Offers

• Industry: Food Services and Drinking Places
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees