Shift Leader
About The Position
The Shift Leader will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience. Essential Duties and Responsibilities Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines. Assist with Staff Management and provide backup support to Club Manager as needed. Member service oversight - Ensuring staff is providing a superior customer experience at all times. Assist in resolving or escalating to Manager any employee issues or concerns. Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate all member requests, issues and questions. Assist in overseeing cleanliness and maintenance of facility. Minimum 20 hour work week Backup support for any employee who is absent.
Requirements
- Superior customer service skills, preferably in the fitness industry
- Prior experience working as a Member Service Representative at Planet Fitness
- Solid supervisory, diplomacy and listening skills
- Basic computer proficiency (Microsoft Suite)
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills
- Current CPR Certification required
- High school diploma/GED equivalent required
- Must be 18 year of age or older
Responsibilities
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests
- Assist with Staff Management and provide backup support to Club Manager as needed
- Member service oversight
- Assist in resolving or escalating to Manager any employee issues or concerns
- Answer phones in a friendly manner and assist callers with a variety of questions
- Check members into the system
- New member sign-up
- Take prospective members on tours
- Facilitate all member requests, issues and questions
- Assist in overseeing cleanliness and maintenance of facility
- Backup support for any employee who is absent
Benefits
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Training & development
- Bi-Weekly Team Bonus
- Monthly Mystery Shop Bonuses
- Monthly Shift Leader Bonus
- FREE Black Card membership after 30 days of employment
- Full-Time eligible for 50% Company paid benefits after 90 days of employment
- Medical
- Dental
- Vision
- Paid Personal Time (after 6 months)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
