Shift Leader - Edgewater, MD

Carroll Independent Fuel Co•Edgewater, MD

41d•$16 - $18

About The Position

High's is seeking positive individuals that are looking to lead a team in a successful retail operation. We are calling all leaders who are interested in a fabulous career. The Shift Leader (SL) is responsible for supporting High's Store Manager in the day-to-day store operations. SL is a key partner in meeting performance and profit goals. In partnership with the Store Manager, the SL is responsible for customer and employee satisfaction, brand standards and store profitability. SL ensures exceptional customer experience and supports our vision of being "Fast, Fresh & Friendly" neighborhood store. Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees. Supervise the day-to-day tasks of all store employees. Provide superior customer service to all customers: greeting, assisting, suggesting up-selling and thanking each customer. Ensure adherence to all Food Service Program procedures and standards, overseeing the successful daily operations and sanitation requirements of the program. Motivate, encourage, and challenge customer service representatives. Lead by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow as necessary. Enforce established daily operating procedures to maintain a clean, adequately stocked, organized and well-kept store to provide positive customer experiences.

Responsibilities

Supporting High's Store Manager in the day-to-day store operations.
Meeting performance and profit goals.
Responsible for customer and employee satisfaction, brand standards and store profitability.
Ensuring exceptional customer experience.
Maintaining and driving high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.
Supervising the day-to-day tasks of all store employees.
Providing superior customer service to all customers: greeting, assisting, suggesting up-selling and thanking each customer.
Ensuring adherence to all Food Service Program procedures and standards, overseeing the successful daily operations and sanitation requirements of the program.
Motivating, encouraging, and challenging customer service representatives.
Leading by example to ensure all daily tasks are completed in the store.
Appropriately delegating tasks to Customer Service Representatives and follow as necessary.
Enforcing established daily operating procedures to maintain a clean, adequately stocked, organized and well-kept store to provide positive customer experiences.