Shift Leader, Single Adult Shelter

South Middlesex Opportu • Worcester, MA

4d • Onsite

About The Position

Oversee coordination of all activities of the Assessment Beds program during his/her shift including, ongoing engagement with clients, crisis management, modeling appropriate client/staff interactions, apply consistency in program implementation, ensuring the safety of clients/staff, and efficient fulfillment of assigned shift responsibilities.

Requirements

• High School Diploma or equivalent experience required
• Team oriented
• Sensitivity to homeless population
• Ability to interact with individuals at all levels including clients, staff and external service providers.
• Valid driver's license, reliable transportation & ability to meet insurance standards

Responsibilities

• Effectively manage on-duty staff to ensure a safe, respectful atmosphere within the program environment.
• Ensure that all necessary tasks are carried out on each shift in support of effective program operations including safety and security protocols, meals, client storage, access to belongings and general adherence to the program guidelines.
• Take an active and participatory role in directly relating to clients throughout the course of the shift in a respectful and dignified manner.
• Ensure the cleanliness and safety of the facility including light cleaning duties.
• Assist in the referral process including completing screening intakes as assigned by the Triage Supervisor.
• Provide assistance in making and monitoring referrals as assigned.
• Maintain appropriate logs and records as required by program operating protocols.
• Participate in data entry to ensure full HMIS compliance as assigned.
• Ensure compliance with federal, state and local laws as well as funding requirements.
• Provide transportation to clients to and from appointments, as requested by Program Director.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Benefits

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees