Shift Leader

Wegmans Food Markets • Reston, VA

6d • $20 - $21 • Onsite

About The Position

At Wegmans, our employees are ambassadors of incredible customer service and strive to answer questions, solve problems and assist in a variety of ways. As a member of the Service Desk team, you will be on the front line of ensuring customer satisfaction. As a team leader in this department, you will oversee the operations of the service desk and will lead and develop a team of employees. If you’re an outgoing people person who enjoys working with others and can solve problems with ease and efficiency, this could be the role for you!

Requirements

• 1 or more years of work experience in a customer service environment
• Ability to quickly learn and adapt to new situations
• Computer skills
• Must be 18 years or older

Nice To Haves

• Experience leading a team
• Passion and expertise in relevant products

Responsibilities

• Provide incredible service to customers and engage collaboratively with employees
• Quickly identify and provide solutions or resources to assist customers
• Adhere to and uphold company policies, procedures, and guidelines
• Administer Shopper’s Club program, check out customers as necessary, perform refunds and exchanges
• Assist with lottery machines, issue gift cards, sell stamps and maintain the bottle return room (may vary by location)
• Manage employee performance and development by providing resources, training, feedback

Benefits

• Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed