Shift Leader

Chick-fil-A•Fredericksburg, VA

30d•Onsite

About The Position

At Chick-fil-A, we're not just serving chicken-we're serving people. Known for our customer service and community impact, we're committed to creating a positive environment where employees can grow, lead, and thrive. Our team is built on the core values of ownership, responsibility, excellence, and care-and we're looking for leaders who live these out every day. Our restaurant is led by a local Owner/Operator who grew up right here in Fredericksburg, VA. As part of this team, you won't just be working for a company-you'll be working with someone personally invested in this community and the people who serve it. As a Shift Leader, you'll play a key role in our restaurant's daily operations. You'll manage team members, ensure exceptional guest experiences, and support our leadership team by maintaining a culture rooted in ownership, responsibility, excellence, and genuine care for others. At Chick-fil-A Spotsylvania Towne Centre, we believe in developing leaders from within and setting them up for long-term success. Here's what the journey to Shift Leader looks like: Start as a Team Member All leadership candidates begin in a team member role to gain hands-on experience and understand the foundation of our restaurant culture and operations. 30-Day Probation Period The first 30 days serve as a mutual evaluation period-for both you and our leadership team-to ensure the role and environment are the right fit. 60-Day Leadership Training Program After the probation period, qualified candidates will enter a structured 60-day Shift Leader training process. This includes mentorship, skill development, and on-the-job leadership training. Official Promotion Upon successful completion of training and demonstrated alignment with our values, you'll be officially promoted to the Shift Leader role. As a Shift Leader, you'll work directly with our local Owner/Operator, gaining personalized mentorship and real-world business experience. You'll be challenged, supported, and encouraged to grow into the leader you're meant to be-whether at Chick-fil-A or in your future career. At Chick-fil-A, you're more than an employee-you're part of a leadership journey. We are committed to creating an environment where you will be: Challenged to grow through real responsibility and meaningful work Encouraged through feedback, coaching, and recognition Equipped with opportunities to grow personally and professionally Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Requirements

Prior leadership or supervisory experience (preferred)
Strong interpersonal and communication skills
Ability to multitask and stay calm under pressure
A team-oriented mindset with a hands-on leadership style
Must be 18+ and able to work a flexible schedule including early mornings, evenings, and Saturdays
Able to think critically and find effective solutions
Clear, respectful, and encouraging in all interactions
Willing to take action without being asked
Curious and always seeking to understand the "why"
Open to learning and feedback
Leads by example and puts others first

Responsibilities

Manage team members
Ensure exceptional guest experiences
Support our leadership team by maintaining a culture rooted in ownership, responsibility, excellence, and genuine care for others.